Help Desk & IT Support (Information & Communication Technology)Full timeCome Join our IT & Operations team, where your expertise will drive innovation and efficiency! Be part of a dynamic environment that fosters collaboration and creativity, empowering you to tackle challenges head-on. Together, we'll shape the future of technology and operations, ensuring seamless processes that enhance our organizational success. Embrace the opportunity to grow your skills, make a meaningful impact, and be a key player in our journey toward excellence!About the BusinessICIB Brokerweb Insurance & Risk Advisory is NZ's 5th largest general insurance brokerage business with 11 locations across New Zealand. We describe ourselves as a top niche insurance broker with industry specialisation across a number of sectors. We are a family-friendly business with a professional flair. Our clients are our top priority therefore the quality of our service and relationship is very important to us.Your purposeThis role is crucial in optimising our IT systems to ensure seamless integration and functionality to support our business operations.You will be involved in providing technical assistance and support to end users including:Troubleshooting hardware and software issuesManaging user accountsSystem maintenance and updates and moreLocationThis role can either be based in Auckland or Christchurch, New Zealand.Your responsibilitiesTroubleshooting and technical support:Monitor system performance to ensure optimal performance and reliabilityRespond to and provide first-level technical support to end users via phone, email, and in personDiagnose and troubleshoot hardware and software issues and network problemsUser account management:Create, configure and manage user accounts and permissions in various systemsAssist with onboarding and offboarding processes for employees including training to new usersSystem maintenance and updates:Develop and implement system enhancements and upgradesDocument system configurations, processes, and proceduresAssist with routine system maintenance tasks, such as performing software updates, patch management, and antivirus scansBroker app and platform user administration:Manage and administer workflow/reporting developments in Microsoft 365 apps, broker apps, document management systems and serversWorking closely with the Learning & Development Business Partner, develop training programmes for staff, ensuring all team members are well-equipped with the knowledge and skills necessary to perform their roles effectivelyCollaborate with subject matter experts to create high quality internal learning materials including knowledge base articles, manuals, videos and other resourcesBroker app and platform user administration:Microsoft 365 including Power Automate, PowerBI, SharePoint (intranet, libraries, administration), PlannereGlobalDocument management/filing system – FerretCitrixExperience2+ years in IT support type of roles.Basic understanding of computer hardware, software, and networking principles.Skills/KnowledgeExcellent verbal and written communication.Ability to maintain composure under pressure.People skills for maintaining relationships with end users.Ability to prioritise and multi-task.Organised and proactive.Technological skillset.Well-developed problem-solving skills.Logical thinking.Qualification• Related qualification or certification in technology, computer science or related field desirable.Your application will include the following questions:How many years' experience do you have as an Information Technology Support Specialist?Do you have technical support experience?Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as an Information Technology Support Engineer?
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