Help Desk & IT Support (Information & Communication Technology)
Full time
Datamars is a global data solutions company with a 30+ year legacy in animal and textile solutions. Building on our history as a successful RFID identification and data solutions company, we bring together products, technologies, and capabilities to put powerful data in the hands of our livestock, pet, and textile customers so they can make better-informed decisions, get the right results, and achieve measurable success. We help livestock producers be more sustainably productive and maintain their land and lifestyle.
Datamars ANZ works alongside farmers to develop award-winning technologies that stand the test of time, as they apply them to the real nitty-gritty, day-to-day challenges faced on farm. Our globally recognised family of trusted product brands, including Tru-Test, Zee Tags, PEL, Stafix, Speedrite, Simcro, and Prattley, allows us to offer a comprehensive range of integrated services and products to farmers.
Reporting to the IT Infrastructure and Security Manager, this role has a wide variety of IT tasks and projects to support the Brisbane site, Auckland, Bunnythorpe, and Temuka sites, and our remote working sales team members across Australia and New Zealand. Ideally, you will have 5+ years of experience across networking, routing, support desk, and enterprise systems exposure.
Here's an insight into the role:
Apply your exceptional relationship & interpersonal skills to provide L3 support across our sites.
Install, configure, maintain, and upgrade PC & mobile device setups.
Maintenance of effective security, backup, and disaster recovery processes & systems.
Execution of various local & global projects to improve existing infrastructure or business system capabilities.
Monitoring, maintenance, and configuration of servers & application software.
Assist with monitoring, capacity management & patching of network systems and infrastructure.
Documentation of IT procedures & configurations.
Provide configuration, training, and assistance for Datamars staff in the use of S/W & systems.
To be a success in this role, you will have the following skills and attributes:
High degree of self-motivation, desire & ability to develop new skills, learn new systems & provide exceptional & helpful support across the business.
Happy to take on new challenges & step up to apply your technical talent.
Technical problem-solving, diagnosis & troubleshooting skills.
Strong capability to work under pressure, prioritise tasks, meet deadlines & keep a calm and positive nature.
Advanced MS server OS knowledge, Linux Server knowledge ideal. MS file and print server, AD configuration, MS 365 & Azure AD administration.
Advanced MS desktop OS knowledge, VMWare, Nutanix, Linux & Apple macOS knowledge ideal.
Network & routing experience.
Experience building servers.
IT Degree or Diploma or equivalent experience.
The Datamars Culture:
Customer centric – Solution focused – Relationship driven.
Innovative – delivering advanced integrated technologies to transform sectors.
Collaborative – sharing ideas & collaborating across global teams.
Market competitive base salary + Kiwisaver.
Growth and personal development opportunities – local & global project work.
Employee Assistance Programme – Supporting wellbeing.
Birthday day off.
For further insight into our business, products, and innovation process visit:
www.livestock.datamars.com and www.datamars.com and follow us on LinkedIn https://www.linkedin.com/company/datamars-sa
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as an Information Technology Support Specialist?
Which of the following Linux distributions are you familiar with?
What's your expected annual base salary?
How much notice are you required to give your current employer?
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