Support Engineer - IT
About the Company: Our client, a leading IT solutions provider, is seeking a Support Engineer to join their visionary team. This role is based in Auckland offering an opportunity to work in an innovative environment where technology enhances business success. Our client is progressive and stays ahead of emerging trends.
Role Overview: As a Support Engineer, you will play a key role in our support services team, providing top-notch customer service and technical assistance. Serving as the first point of contact for our global customer base, you'll be responsible for escalating issues when necessary and providing essential hardware, network, and software support.
Key Responsibilities: A minimum of 3 years of experience as Systems Engineer, preferably within a managed service provider environment. Communicating directly with clients to support their technical operations, resolving complex technical issues, and enabling day-to-day operations to run smoothly. Dive into a variety of technical challenges, from Windows and Mac operating systems to M365, Azure, and networking infrastructure. Mentor junior engineers and provide training on the effective use of cloud technologies. Handle a high volume of tickets, ensuring they are addressed within agreed timeframes. Conduct in-depth investigations of incidents to identify and address underlying issues. Qualifications and Skills: Strong background in IT, with hands-on experience in a technical support role. Demonstrate strong technical acumen and attention to detail. A bachelor's degree in computer science, IT, or a related field, and relevant certifications like Microsoft Certified Professional or CompTIA, are preferred. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong attention to detail and proactive problem-solving skills. What's on Offer: Opportunities for professional development and career growth. Work in a dynamic, supportive team environment. Be a key player in a fast-paced, innovative tech team. Please apply via the "apply now" function by submitting your CV with a covering letter stating clearly your New Zealand Residence status, as you must be eligible to work in New Zealand to be considered for this role.
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