At GHD, we don't just believe in the power of commitment, we live and breathe it every day.
That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.
Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.
GHD is on the lookout for an experienced IS Technician to join our team. This role currently sits in Christchurch.
You will provide client-focused technical support and service on supported GHD technologies, applications and platforms to enable the delivery of work to GHD's clients.
The role:
Complete assigned tasks via the ticketing system within defined service levels
Effective diagnosis and resolution of client issues to minimise recurrence
Accurately update and/or log all tasks/client requests in the ticketing system
Effectively prioritise tasks to ensure service levels/deadlines are met
Report identified risks to your manager in accordance with the GHD Risk Management Framework
Alignment to ISO Audit certification
Accurate record-keeping and ensuring platforms remain updated
Asset and fleet management
Escalation and communication of incidents to other relevant internal IS teams
Maintain integrity and governance by adhering to standard service desk procedures and IS security protocols
Take opportunities to educate and coach clients to increase their technical skills and encourage self-service
Continually build your knowledge of GHD's business and technologies and keep up to date on industry trends and technologies
About you:
A bachelor's degree in Computer Science/Information Technology or equivalent experience desirable
Minimum 3 years' experience in a helpdesk/desktop support role or similar in a large and/or global professional services organisation
Industry Certification (ie ITIL, MCSE) would be an advantage
Strong technical knowledge of GHD operating systems, key hardware and software applications
A good understanding of Cloud Deployment concepts and Azure cloud services desirable
Knowledge of network cabling and TCP/IP networks, Active Directory
Excellent client service skills and communications skills
Strong analysis and problem-solving skills
Team player, strong desire to learn, resilient, proactive
Position is office-based in Christchurch , must have flexibility with work hours and travelling to other locations if required
Click 'Apply' to submit your CV or reach out to Zen Chua (******) for more information.
What's in it for you:
Insurances paid for by GHD (life, trauma and income protection)
Up to 20 days extra leave with our holiday buy-back scheme
Daily interaction with high performing teams
Professional development and ongoing training
Competitive remuneration
Flexible working arrangements for work-life balance
Opportunities to learn from our industry experts and technical gurus across APAC.
A highly supportive and collaborative team environment
We will set you up for success with the latest hardware, tools and tech
At GHD we encourage individual achievement and recognize the strength of a diverse workforce. GHD is committed to providing Equal Employment Opportunities and invites applications from people of all nationalities, genders, and cultural backgrounds.
We respectfully ask that no agency resumes be presented at this stage.
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