Retail Assistants (Retail & Consumer Products)Full timeAt Ideal Electrical Whangarei, we pride ourselves on offering exceptional service and hope to fill this role with a like-minded individual. Your role as Inventory Control, Counter Sales will guide our team daily to ensure our customers are looked after and understand that every time they walk in, call, or email our branch, their query is important to us, and we will do our utmost to take care of them.Your role is, in essence, counter sales with the additional responsibility for being the drive behind our team's purchasing, stock control, and day-to-day branch operations. We enjoy working with our customers (mostly electricians) across domestic, industrial, and commercial sectors – and we want to ensure we have the right person to maintain our high level of support.Our preferred candidate is proactive, computer-literate, values teamwork, and has a strong service-sales ethos. Your proven experience in providing top-level service and sales is key, allowing you more time to devote to learning our products, systems, and processes. This is an exciting challenge for someone looking to take a step up in their career where the opportunities to grow and develop are wide-ranging.Key Responsibilities:Developing and maintaining strong rapport with key customers and suppliersIdentifying opportunities to generate sales by offering top-level service (e.g., providing accurate and timely solutions, dealing with quotes and complaints, supporting promotions)Developing customer loyalty through building relationships and anticipating future needs of branch customersUnderstanding branch stock requirements and ensuring replenishment of inventory to ensure stock is available to customersSupporting the Branch Manager to ensure that the branch maintains high standards of service and presentationDebt management (returns for credits, outstanding monies, etc.)Be available to support the branch with other aspects as needed (e.g., deliveries, forklifting, after-hours call outs)Ensuring Health & Safety protocols are adhered to at all timesThe hours of work for your role are Monday to Friday, 7.00 am – 4.30 pm and rostered Saturdays.What We Can Offer:A career with Ideal Electrical provides a wide range of career opportunities for anyone displaying a great attitude and work ethic, including ongoing professional development with a mix of online and on-the-job learning. When you join our team, we offer birthday leave, and after 3 months of service, the opportunity to access holiday homes at affordable rates.If being visible and available when our customers need you is important to you, as much as joining a team where you are valued, challenged, and can have a laugh with – then we would love to hear from you. Come join our awesome team in Whangarei!About Us:For over 86 years, the team at Ideal Electrical Suppliers has provided outstanding customer service and solutions to professionals in the electrical wholesaling industry. Our extensive nationwide network from Whangarei to Invercargill services the electrical supply needs of the residential, commercial, and industrial sectors, providing technologically advanced products in lighting, data, and solar.While we are part of the Rexel Group – a world leader in the distribution of electrical and data supplies – a sense of community is important to all of us, which is why in 2019 we established the Ideal Foundation. The foundation has two key aims – to work with disadvantaged and vulnerable groups within New Zealand, and to protect the natural environment.Please note – applicants MUST HAVE citizenship, residency, or valid working rights in New Zealand.Application Process:Thank you for your interest in joining our team at Ideal Electrical. Please be aware that our recruitment activities will be temporarily on hold for the holiday season. We encourage you to submit your application, as our team will begin reviewing applications in mid-January.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have in a Counter Sales Role?Do you have customer service experience?Do you have experience in a sales role?Have you worked in a role which requires a sound understanding of OH&S/WHS?What's your expected annual base salary?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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