Intermediate Systems Administrator

Full time, Permanent8 days ago, from Waikato District CouncilsIntermediate Systems Administrator (IT Service Management Focus)We are seeking a skilled Intermediate Systems Administrator with a strong focus on IT Service Management (ITSM) to join our dynamic IT team. In this role, you'll lead ITSM processes, oversee service desk operations, and collaborate closely with other IT and Digital Enablement teams to ensure smooth service delivery. Your expertise will be key in driving improvements, managing incidents, and maintaining our IT infrastructure.Key Responsibilities:Lead ITSM processes and service desk operationsProvide day-to-day systems administration and infrastructure supportCollaborate on cross-functional IT projectsMaintain systems documentation and promote knowledge sharingIdeal Candidate:Experience with ITIL/ITSM frameworks and tools like Jira Service Management, ServiceNow, or equivalent.Strong troubleshooting and systems administration skillsProven ability to collaborate across teams and handle vendor managementProactive in process improvements and operational efficiencyJoin our team and help us deliver top-notch IT services to support our digital transformation!
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