Intermediate Systems Administrator

Intermediate Systems Administrator (IT Service Management Focus)

We are seeking a skilled Intermediate Systems Administrator with a strong focus on IT Service Management (ITSM) to join our dynamic IT team. In this role, you'll lead ITSM processes, oversee service desk operations, and collaborate closely with other IT and Digital Enablement teams to ensure smooth service delivery. Your expertise will be key in driving improvements, managing incidents, and maintaining our IT infrastructure.
Key Responsibilities:
Lead ITSM processes and service desk operations
Provide day-to-day systems administration and infrastructure support
Collaborate on cross-functional IT projects
Maintain systems documentation and promote knowledge sharing
Ideal Candidate:
Experience with ITIL/ITSM frameworks and tools like Jira Service Management, ServiceNow, or equivalent.
Strong troubleshooting and systems administration skills
Proven ability to collaborate across teams and handle vendor management
Proactive in process improvements and operational efficiency
Join our team and help us deliver top-notch IT services to support our digital transformation!

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