Ict Support Technician

?      Provide IT Support: Deliver effective first-line support to staff, shareholders and drivers, resolving hardware, software, and network issues.
?      Troubleshooting & Diagnosing: Quickly identify technical issues and implement efficient solutions, escalating complex problems to senior technicians when necessary.
?      System Maintenance: Regularly monitor, maintain, and update computer systems, networks, and servers to ensure optimal performance.
?      Install & Configure Hardware/Software: Set up new devices, including desktops, laptops, printers, and peripherals. Install software, troubleshoot desk phones and perform necessary updates.
?      Network Management: Assist in maintaining local area networks (LAN), wide area networks (WAN), and internet systems.
?      Documentation: Maintain accurate records of support requests, system changes, and resolutions within the help desk system.
?      User Training: Provide training and guidance to end-users on the use of IT systems and best practices.
Security Management: Ensure adherence to data security policies, perform backups, and monitor for potential threats or vulnerabilities