Job Title: ICT Senior Administrator
Position Purpose: Provide comprehensive, high quality general administration and technical support to managers, staff and students, including supporting them to achieve their objectives, and in their awareness and uptake of self-service and work request systems/processes within Massey's single integrated ITS.
Department: Office of the Pro Vice-Chancellor (PVC)
Location: Auckland
Reports to: Administration Team Lead
Responsible for: Nil
Delegations: Band E
Key Relationships:
College staff
Suppliers
Members of General and Academic Research and project participants
Administration teams
Students
University Service Line staff including ITS, Academic Operations, Facilities Management and Procurement, Library
Qualifications and Experience:
An appropriate qualification in information technology or a closely related field, or equivalent substantive professional experience.
Two years of experience supporting web-based infrastructure services, and/or experience with IT service management processes.
Experience in business services and process improvement.
Experience in supporting multiple projects/initiatives/stakeholders at the same time.
An understanding of the University regulatory, academic, financial and strategic context is desirable.
Working as part of a team to achieve necessary outcomes.
Accountabilities:
Support staff, project-leads, researchers and others needing technical/administrative support.
Support the utilisation of centrally provided enterprise systems as standard as far as is possible.
Provide support resources and contribute to the development of staff capability to be technically self-resilient in terms of enterprise systems, multimedia, and learning environments.
Provide guidance, support and training to students conducting research studies or projects.
Support the College Executive Manager in managing physical technology assets including providing insights into their disposition, capability and serviceability.
Manage permits/licenses/asset registers/storage.
Support projects/project manager(s)/project members with operational technical support.
Maintain positive and collaborative professional relationships and networks across the university.
Capabilities:
Demonstrates awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand.
Communicates effectively with stakeholders and maintains productive working relationships.
Acts with integrity and trustworthiness.
Maintains focus on critical work and expectations.
Provides a level of customer-centric service excellence that contributes to the department's objectives.
Proficient in the use of Microsoft Office software and core Massey systems.
Pre-employment checks:
Requirement to pass a Criminal and Traffic Convictions (Security) Check performed by the Ministry of Justice.
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