Level 1 Helpdesk Support (6 month fixed term) - Papatoetoe, Auckland Help an iconic kiwi company find a more sustainable way by joining as our Level 1 Helpdesk Support for our Microsoft hybrid environment with D365. Be part of our transformation Support our people to do their best work Grow with the role Let's go good together Looking to gain more experience in IT by working as part of an internal IT team for an iconic kiwi company, going good together? Consider a move to Bremworth. We are seeking a proactive and customer-focused Level 1 Helpdesk Support professional to join us on our journey to find a more sustainable way and positively impacting people and the planet. Bremworth was formed and listed on the NZ stock exchange in 1984. Today, we have more than 3300 shareholders and 290 employees in New Zealand and Australia. In May 2021, we celebrated our last ever roll of synthetic carpet off the manufacturing line, and transitioned to a wool-only carpet and rug company - a move that reduces our use of imported synthetic fibre by 2,500 tonnes a year. With our head office co-located in Papatoetoe with our Auckland manufacturing facility, sites in Whanganui and Napier, and a remote team in Australia, you will be reporting to Roland, our IT Infrastructure and Network Engineer, and receiving coaching, mentoring and support to build your technical knowledge of Bremworth's IT environment so you can help us to ensure smooth IT operations for our team of 290 people across office-based, remote and manufacturing environments. Your support will help our people deliver on their goals and continue our journey of transformation, which has included the introduction of Microsoft D365 just over 12 months ago. You'll be responsible for: Providing first-level technical support to employees across all sites. Troubleshooting and resolving hardware, software, and network issues. Assisting with the setup and maintenance of IT equipment. Documenting and tracking support requests using our ticketing system. Collaborating with IT Infrastructure and Network Engineers on various projects. Educating users on best practices and IT policies. You'll bring: Previous experience in a helpdesk or IT support role. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Basic understanding of networking and IT infrastructure. Customer-oriented with a patient and friendly attitude. Ability to work independently and as part of a team. A passion for sustainability is a plus. We Offer: Opportunities to learn and grow through hands on experience in a Microsoft hybrid environment with D365 FNO. A supportive and inclusive work environment. The chance to be part of a company that is finding a more sustainable way. How to Apply: If you are enthusiastic about IT support and want to be part of our transformative journey, apply below. We would love to consider you. Join us at Bremworth and Let's Go Good Together! #J-18808-Ljbffr