Head Of Brand Strategy & Customer Experience

Details of the offer

SkyCity operates one of NZ's largest in-house marketing teams.
We have teams working across our Studio, Social Media, Communications, Events, Sponsorship, Loyalty, and General Marketing.We have a huge range of clients which include restaurants, bars, three Hotels, Casino, Sky Tower, and more, and they all need to communicate over a diverse range of media channels.A Bit About The RoleReporting to the GM - Sales & Marketing, this is an exciting new role to lead our brand development and ensure our customers and guests have an exceptional experience across all touchpoints.Brand marketing and management across all communication channelsCustomer journey mappingCustomer facing technology enhancementsDevelop and implement long-term strategic brand strategy for SkyCity NZMonitor and analyse brand performance metrics and dataStrategic planning for customer growth and retentionA Bit About You8+ years Retail and/or Gaming/Entertainment marketing experience in a large, fast-paced environmentStrong experience in brand management, customer experience, and leadership rolesProven budget management experienceExperience in producing end-to-end marketing campaignsLeadership and team management skillsWhat's Great About Working At SkyCityA supportive and diverse company cultureWork with people who care, are driven, and energeticMedical insurance$2.50 cooked meals in our staff cafeteria (there are some healthy salads as well)Heavily discounted staff car parking and dry cleaningCareer progressionDiscounts at our outletsFree trips for you plus one as many times as you like up the Sky Tower (if you like heights and are not too busy!
)At SkyCity, our career opportunities are as diverse as our workforce.
We don't just embrace differences; we value and support them.
Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs.
We're here to empower you to shine.
Our willingness to adapt ensures you can chart your path with us!
Join us at SkyCity and be extraordinary by being you.SkyCity takes its commitment to Host Responsibility seriously.
Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.If you have the skills and experience suited for this position, please apply online.
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Nominal Salary: To be agreed

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