The General Manager is responsible for delivering the successful day to day running of Ballerz in his/her assigned location, ensuring that the business and team is operated to high standards of operational excellence, ambience and customer service, whilst maximising sales and profitability, and ensuring that policies and procedures are adhered to including security, health & safety, Food Hygiene and budget control.The General Manager should be front facing, and able to lead the team, setting a good example, and proactively driving sales through self-contrived initiatives, and personal impact. They would be able to recruit and train their team to a high standard, and set high expectations of delivery for the business and budget.Experience/Knowledge:Genuine passion for hospitality and ensuring that the teams they lead and work in share this.A love for food, drink, customer service and, above all else, people.An entrepreneurial spirit with bags of business savvy and self-drive, able to deal with ongoing innovation and the challenges of a start up business.Previous experience managing large teams, preferably in a fast-paced, branded operation.Proven track record of managing P&L budgets and driving sales.Able to run a multi-facet venue with multiple revenue streams.Responsibilities:Responsible for managing P&L budgets and driving sales.Responsible for matters of HR, following company procedures, and reporting issues to Operations Director.Weekly rota sign off, and sales forecasting.Facilitate the day to day delivery and smooth running of the venue.Communicate and reinforce all company standards, policies and procedures.Ensure that front and back of house areas are maintained to a high standard of organisation at all times.Organise and run effective weekly management meetings, disseminating feedback and weekly tasks/challenges to senior team.Affectively organise the team to deliver their individual job roles and responsibilities, allocated to them as you see fit.End of week reporting completed in a timely manner and reported to accounts and Operations Director.Be customer focused, ensuring a management presence at all times and anticipating guests' needs to ensure their expectations are exceeded.Ensure quality of product and service is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers – manage by regular checks of all areas of the venue.Work with the marketing and sales teams to help drive the business forward, and deliver growing sales.Ensure that staff are fully aware of all current and forthcoming events, promotions, menu changes and policy amendments.Ensure procedures and systems are put in place to ensure the day to day operations are smooth, including order schedules and department par levels and order processes.Liaise with the kitchen, bar and reception teams on daily operations and customer events.Ensure that all staff members are taken through the company and site-specific induction process including brand standards, health and safety and product training.Organise and support the training and development of all floor staff.Ensure all staff receives constructive performance reviews on a regular basis.Ensure that the bar and restaurant is safe and operating within the legal and company requirements for Fire, Health and Safety, Food Hygiene Licensing Law and Environmental Health. Attend any training as required by the Company and re-enforce these through training, communication and on the job coaching.Personal attributes:Lots of personality and not afraid to use it!Positive, driven, proactive, kind, engaging and charismatic. Ideally, with a good understanding of football and a general passion for sports and hospitality.A confident and professional communication style with excellent interpersonal skills.A team player who can also work individually.Ability to work evenings and weekends where necessary.High attention to detail and strong numerical skills.Planning and organising self and others.Customer Focused.High Operational standards.This job description is a guideline only and is not exhaustive. You may be required to perform other duties which are not expressly listed but are in keeping with the general purpose of your job role and we reserve the right to make changes to this job description as appropriate.
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