Company Description THE PULLMAN IS YOUR PLAYGROUND Pullman Auckland is looking for a passionate talker to join us as a Reservations Agent, in a large, busy 5-star hotel environment. You are a true reservations superstar with a natural ability to manage multiple tasks at any given time. You are a positive and confident individual excited to work as part of a small reservations team of 4 people. Job Description LOOKING TO CHANGE THE GAME? As a Reservations Agent, your main responsibilities include: Processing and inputting hotel reservations into RESAWEB and Opera Software, with a focus on individual & group reservations. Quoting, booking, and managing all group bookings in a timely manner. Managing and reviewing all guest history – assist with merging guest profiles for FITs. Upselling during guest interactions. Processing weekly commissions. Qualifications REAL PLACE, REAL PEOPLE Whilst talent and attitude are our primary requirements, you can confidently say yes to the below selection criteria: Exceptional attention to detail and demonstrated experience in client liaison. Confident with Microsoft Office, Opera, and RESAWEB. A natural ability to manage conflicting deadlines and work well under pressure. The right to work in New Zealand. Fluent in English, excellent communication, and a great phone manner. Can work a minimum of 24 hours per week. Additional Information Why join Pullman Auckland? Pullman Auckland isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs. Just to name a few: Your loyalty card entitles you to discounted hotel stays, food and beverage rates, and Spa treatments worldwide. Daily staff meals provided. Ongoing reward and recognition incentives and awards. Opportunities for further development and worldwide career progression within Accor. 'Work your way'. Make your perfect work-life balance a reality. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #J-18808-Ljbffr