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At Skills Group, we believe in empowering individuals to reach their full potential. Our whakatauki (proverb) captures our philosophy: "The bird who eats the miro berry, the forest is their domain. The bird who consumes knowledge, the (whole) world is their domain."
We are on a mission to maximise human potential and create a better world. If you are passionate about making a meaningful impact, we invite you to join us.
Who is Skills Group?
Skills Group is a leader in vocational training, providing educational and workforce development services for over 30 years. We offer lifelong learning pathways for individuals, organisations, and industries.
Our Specialist Trades division includes Etco, ICE, and E-tec, all focused on building industry capability and fostering a highly skilled workforce. Etco trains electricians, placing apprentices with host companies and offering courses for both apprentices and qualified electricians. ICE provides hands-on training in plumbing, gasfitting, drainlaying, and roofing. E-tec specialises in training for the electrotechnology and telecommunications sectors.
Together, we equip apprentices and professionals with the skills needed for success.
The Opportunity
As the Field Services Lead, you'll manage and inspire a team of Learner Success Managers and Learner Success Partners to support apprentices through their educational journeys. With a focus on operational excellence, you'll lead by example, developing high standards of customer service and business acumen within your team. Your influence will ensure Skills Group is the top choice for apprenticeships, delivering on key performance indicators (KPIs) and enhancing learner outcomes.
Key Responsibilities
Lead and mentor a team to meet KPIs and provide exceptional service.
Coach, support, and foster a high-performance culture within the team.
Ensure adherence to policies and support efficient route planning and scheduling.
Manage team concerns and facilitate a positive work environment.
Pastoral Care & Support : Oversee pastoral care to support apprentices' personal and academic needs.
Resolve escalated issues, ensuring appropriate and supportive solutions.
Foster an inclusive, supportive environment for apprentice success.
Academic Guidance : Ensure the delivery of high-quality academic guidance.
Work with field service teams to support apprentices in achieving qualifications.
Develop tailored strategies for apprentices with unique learning challenges.
Stakeholder Engagement : Collaborate with internal and external stakeholders, including employers, industry bodies, and regulatory agencies.
Build and maintain effective partnerships to promote apprenticeship opportunities.
Performance Monitoring : Track KPIs and service levels, implementing improvement strategies as needed.
Provide performance reports to management and ensure quality standards are met.
Your Skills & Qualifications
Bachelor's degree in Education, Business Administration, HR, or relevant experience in vocational training or workforce development.
5+ years of leadership experience, ideally in field services or vocational training.
Proven ability to lead, motivate, and inspire teams.
Strong commitment to apprentice support, student-centred initiatives, and pastoral care.
Excellent communication and relationship-building skills.
Analytical and problem-solving skills with a solutions-focused approach.
Experience in the Electrical or Plumbing sectors is a plus.
Why join us?
At Skills, our culture is built on our values of Joy, Manaakitanga, Collab , and Bold . We believe in creating a workplace where you feel valued, supported, and empowered to grow. Along with the chance to lead our Auckland campuses, you'll also enjoy a range of employee benefits:
Health and wellbeing: Medical insurance, EAP support, and annual flu vaccinations to keep you healthy.
Leave and flexible work: Flexible working arrangements, birthday leave, and additional bereavement leave for family.
Superannuation and financial: 5% employer contributions through SuperLife and a $500 talent referral scheme.
Learning and development: Weekly paid learning time, LinkedIn Learning access, and monthly in-house workshops.
If you're ready to make a meaningful impact in the lives of our learners and contribute to a positive campus culture, we invite you to apply for the Field Services Lead position. Join us at Skills Group and help shape the future of vocational training in Wellington. Apply now!
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