Want to create value from donated goods?
Make a difference within your community
About the Family Stores
Our nationwide network of over 130 Family Stores sell a range of quality donated goods, including clothing, furniture, linen, and homeware. We aren't your typical retail store; no two days are the same in terms of our customers, the number of donations received, or what you may find while processing and pricing goods to sell.
About the role
This role is critical to our store's success and is primarily responsible for providing our customers and donors with an excellent experience that leads to repeat visits.
We are looking for a customer service all-rounder, with a keen eye for detail and the ability to work in a fast-paced, high stock volume retail environment. On any given day, tasks can switch between serving and greeting customers and donors on the shop floor to working in the stock processing area.
You will have a collaborative approach and be a team player as you work closely with your colleagues to achieve desired outcomes and targets.
Key responsibilities:
Providing excellent customer service to customers and donors
Receiving, sorting, pricing, and merchandising donated goods
Processing sales and general money handling, including end of day cash up with accuracy and efficiency
Ensuring the store is well presented, well stocked, and tidy
Ensuring compliance with policies and standard operating procedures, including health and safety and audit controls
Contributing to a positive team culture and general duties of the Family Stores as required
Person specification:
Excellent customer service skills, with sound judgement and the ability to de-escalate situations if necessary
Resilient, positive, and people-oriented team player with a natural ability to relate to people from diverse backgrounds
Physically fit and capable of regular lifting - this is a daily part of the role
Capable of using various retail and communications technology such as point of sale software and tablets
Self-managing, able to keep to task and re-prioritise as required whilst under pressure
A clear communicator, both verbally and in writing
An ethical approach to working in a respectful, honest, and transparent way to build trust across the Family Stores, upholding the values of The Salvation Army
Comfortable working within set procedures but able to apply sound judgement when initiative is required
Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check
Our offer to you:
A position within a long-standing, respected nationwide organisation
A varied and fast-paced role in a friendly, fun team
Enthusiastic team of likeminded people
The chance to make a difference in your community
Candidates should be adaptable, energetic, self-motivated, and committed to our mission of 'caring for people, transforming lives, and reforming society'.
Hours of work
This is a fixed-term role at 40 hours per week for a period of six weeks. Please note, Family Stores operate on some public holidays.
The starting salary for this role will be $26.00 an hour.
This role may close early due to an increased number of applications - apply as soon as possible to avoid disappointment!
We look forward to receiving your application.
The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.
The successful applicant should show an ability to identify with the mission and values of The Salvation Army.
If you're looking for meaningful work that really makes a difference to the communities we serve, you've come to the right place!
But there are other great reasons to jump on board too. We know that to attract and retain the best people, we've got to make The Salvation Army one of the best places to work in the country, so here are a few of the ways we support our people:
Employee Assistance programme.
Flexible working arrangements.
Flu vaccinations (subsidised).
Subsidised medical insurance with Southern Cross.
Full entitlement of sick leave at 18 months (first 10 days upon completing six months, and a further 10 days at one year work anniversary).
Two additional leave days a year.
A range of product service discounts at retailers such as Big Save, Resene, Beaurepaires, 2 Degrees, Hertz, Noel Leeming, Placemakers, Torpedo7, and Warehouse Stationery.
We are no ordinary Army. Since 1883, The Salvation Army has fought poverty and social and spiritual distress in New Zealand.
Each year, we help more than 120,000 families and individuals in need with budgeting advice, food and clothing assistance, life skills programmes, and other comfort and support. At The Salvation Army, we are committed to our mission of caring for people, transforming lives, and reforming society by God's power.
The Army's work in over 130 countries is coordinated by our International Headquarters in London, which is the base for our international leader, General Lyndon Buckingham.
The Salvation Army has been transforming lives around the world since 1865.
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