Front Office & Guest Services (Hospitality & Tourism)
Naumi Hotels Wellington is a unique, luxury boutique hotel experience nestled in the heart of Wellington's vibrant entertainment and dining district, with entrances on Cuba St. and Dunlop Terrace. We are a recipient of TripAdvisor Travelers' Choice Awards , and our restaurant, Lola Rouge, was recently featured by Stuff News as Wellington's Best Hotel Restaurant.
We are searching for an experienced Duty Manager , who exudes a high level of professionalism, is a great team player, and loves hospitality. In this highly visible role, as the first point of contact you will provide extraordinary services to our guests while ensuring the smooth operations of the Front Desk department. The opportunity is for a full-time permanent role with a minimum of 40 hours of work per week, between Monday to Sunday as per roster.
In this rewarding and fulfilling role you will:
Deliver exceptional 5-star service to our guests
Be responsible for the daily management and operations of the Front Office
Ensure the smooth running of food and beverage outlets when required
Assist in maintaining a comprehensive, current, and guest-focused set of departmental standards and procedures, and oversee their implementation
Represent management in handling room inquiries, compliments, and complaints
Coach, counsel, and train team members, providing feedback to enhance performance
Our next superstar will:
Have a minimum of 1-2 years' experience in a Duty Manager role in a hotel environment
Valid LCQ and Manager's Certificate preferred
Be confident and empathic when dealing with guests
Be a team player with excellent communication skills
Have a high standard of presentation
Have excellent time management and prioritizing skills
Have good computer skills - Opera knowledge is desired, but not mandatory
Enjoy working at Naumi…
Grow with us , through opportunities for career development and progression as our business grows
Discount accommodation when staying at our properties across NZ, AU, and Singapore
Rewards and incentives for positive guest reviews
If this sounds like the role you have been waiting for, we'd love to hear from you – apply now!
Applicants must be legally entitled to work in New Zealand.
Your application will include the following questions:
What is your expected hourly rate?
What is your current notice period?
Are you available to work on weekends?
What best describes your ability to work in New Zealand?
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