At New World Newlands, we have a reputation for delivering exceptional customer service, and we have an exciting opportunity for a talented individual to join our team.We are looking for excellence! In this role, you will gain experience similar to running your own business with the challenge of creating an outstanding team that will deliver growth and customer satisfaction. You will be committed to excellence, setting high standards, and displaying strong organisational and communication skills. You will be a role model for others to follow, displaying high presentation standards, honesty, and an excellent work ethic.The Role:The Duty Manager is responsible for the daily operations of the Grocery department, storeroom, and all departments in the absence of department managers. Responsibilities include day-to-day and promotional displays, maintaining manageable stock levels, minimizing out of stocks, controlling expenses, and motivating the team.The primary role of the Duty Manager is to plan, lead, communicate, organize, and control the day-to-day running of the relevant sections of the store to achieve the highest possible standards.Key Task Areas Include:Regularly and constructively communicate with all department managers to ensure the smooth running of the departments and the store.Manage customer enquiries appropriately and timely and ensure effective interactions with customers at all times, ensuring customer service standards and quality are met.Product quality and storage rotation.Undertake necessary administrative functions of the role.Carry out store close procedures and security checks.To Succeed in This Role, You Will Need to Demonstrate:Proven experience as a Department/Duty Manager in a similar retail environment.Supervisory experience.Well-developed planning, organizational, and time management skills.Proven ability to motivate a team to achieve results while having fun.Well-developed relationship builder and problem solver.Strong communication skills to effectively engage with team members and customers.General Managers' Certificate is desirable.Forklift license is desirable.Current First Aid Certificate is desirable.Working Hours:Saturday: 6am to 2pmMonday: 12pm to 9pmTuesday: 12pm to 9pmWednesday: 12pm to 9pmThursday: 12pm to 9pmPlease note we do not always work to fixed closing dates and may start considering applications as they are received, so we encourage you to apply early.Applicants for this position must hold NZ citizenship/residency or the legal right to work in New Zealand.Location: Wellington, Wellington, North Island
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