Hotel Armitage and Conference Centre is set in the beautiful Bay of Plenty. Located in the heart of Tauranga and minutes to the ever popular "Mount", enjoying the best of what our region is famous for... stunning beaches and great lifestyles.
Hotel Armitage and Conference Centre is looking for a Duty Manager to join our A-team, to focus on guest experience, across both Front Office and Food and Beverage outlets. You need to love working with people and have a real passion for customer service.
What we offer at Prime Hotels:
A positive working environment, with meals provided on duty and regular staff get-togethers (if that's your thing!)
Competitive payrates (starting at $26 to $30, depending upon experience)
Flexible working hours (within reason, for a 24/7 operation)
Rewards and recognition programme
Accredited Employer: we can hire visa holders!
Accommodation and Food & Beverage discounts at our full portfolio of properties in the most beautiful North Island locations!
What we'd like from you:
A positive attitude, bringing your knowledge of Front Office operations and Food and Beverage Service to our team
The successful candidate will be responsible for completing both FO and FB tasks, including but not limited to:
Checking guests in/out, taking payments, making/amending bookings, monitoring emails and responding where necessary, training and supervision of the team, daily balancing of all financial transactions within the hotel
Greeting, seating and serving guests in the restaurant and bar in a professional and friendly manner, set up of conference rooms and servicing them, overseeing the restaurant/bar/conference room cleanliness
Excellent communication, both written and verbal
The ideal candidate will be energetic and have a hands-on approach
Ownership, creativity, and drive will be key parts of your personality!
This role is multi-faceted, in a cooperative and close-knit hotel team.
Night Audit experience would be an advantage, but a willingness to familiarise yourself with this process is needed, as you may be required to cover this shift from time to time.
Follow standard operating procedures and check lists
Ensure that all standards are maintained, profitability is maximized and customer needs are met.
Ensuring 'Service Excellence Every time' when dealing with any guest requests or queries including organising rooms service.
You will be an excellent motivator and supportive leader! This role has lots of room for growth for the right candidate
Responsible for the upkeep and maintenance and cleanliness of foyer, reception area, bar, and the front of the building
Current First Aid & Manager's Certificate (or ability to gain these) would be an advantage
Solid organisational skills with an attention to detail in tasks performed
No specific qualification is necessary, but a qualification in Hospitality, Tourism or Hotel Management would be a bonus, or equivalent experience of at least two years within a Restaurant, Hotel or Office environment, preferably in a Supervisory role.
About Us:
Hotel Armitage is known for having a fun-loving team with supportive managers. We are part of Prime Hotels Group, where we are creative and on a journey to build a strong New Zealand brand of genuine, hospitality-hearted properties! We have a culture of respect, teamwork and support at every level as well strong drive to grow our people as we grow our brand.
If you enjoy working with a great bunch of people, enjoy team lunches and love having some fun, then do apply to join our A Team.
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