Have meaningful impact as a DevOps Analyst.As part of the largest insurance group in Aotearoa|New Zealand and Australia, we're here for you. Are you ready?YOUR ROLEIn an era where customer demand for our product is increasing, your role as an Operational Analyst will play a pivotal part in making sure their needs are heard and met. As a part of the Platform Delivery team, our focus is to drive efficiency improvements across operation maintenance and strategic delivery for all Platforms. Your role will be to collaborate with and support stakeholders in ensuring availability of various applications. You'll also be a key contributor to managing risk, initiative, and operational performance to ensure effective sequencing, scheduling, and planning of platform activities.This is an exciting permanent opportunity in that your recommendations will drive challenging discussions that will inform business decisions and influence business results. The successful candidate will need to be based in New Zealand, Christchurch preferred. We have flexible working options available and welcome applicants who are ready to step up and make their mark in this role.ABOUT YOUWe are looking to use the fantastic internal talent we have here at IAG. We're after the following skill set so you can succeed in this role:Knowledge of delivery, implementation, and operation of service desk/ticketing services.This role will entail some afterhours work as the team supports apps 24/7.Ability to build and maintain good working relationships.Strong communication and presentation skills.Confidence in liaising with all levels of customers and management.Excellent judgement and decision-making capabilities.Ability to identify and solve problems through analysis and planning.Proactive and self-starter.Ability to work effectively in a team environment.Adaptability and willingness to learn new technologies and skills.Required:2+ years experience in a DevOps/Development environment.Experience in incident, problem, and change management processes.Experience working with issue & problem tracking systems such as Jira and ServiceNow.Strong troubleshooting and problem-solving abilities with the ability to identify root cause and implement resolutions.Experience in Java - developing, testing/troubleshooting.Experience with CI/CD pipelines and DevOps practices.Experience with one of the major cloud providers, ideally AWS.Advantageous:Knowledge of the insurance business and its systems.Bachelor's degree/diploma in Information Systems, Computer Science, or a related field.Scripting: Proficiency in scripting languages (e.g., PowerShell, Python).ABOUT USIAG is not only the largest general insurance group in Aotearoa|New Zealand and Australia, underwriting over $AUD13 billion of premium per annum, but we're also a tech and research facility, a hub for climate change experts, and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament, and back them up in the community when life's moments hit hardest.You'll know our brands – AMI, NZI, State Insurance, NRMA Insurance, CGU, and WFI to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions, and making insurance accessible.At IAG, you're not just part of one brand; you're part of a large purpose-led Trans-Tasman group dedicated to making your world a safer place.We're ready to grow your career, acknowledge every part of you, recognize your brilliance, lead you with purpose, and help you live your own purpose through us.At IAG, you can enjoy:Flexibility and support so you can live life to the full.Carers and parents hub and support.Work in a team that cares about people and community.Grow through dynamic Trans-Tasman secondments.Keep your skills current and accredited with the IAG Academy portal.
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