Contract/TempAbout Our Client:Our client is dedicated to providing innovative software solutions that drive efficiency and performance for their clients. They pride themselves on fostering a collaborative work environment that values creativity and continuous improvement.Position Overview:Our client is seeking a skilled and motivated Development Support Lead to join their dynamic team. This role is client-facing, requiring proactive communication to ensure that their customer-facing team is informed about the status of bugs and fixes for clients. The ideal candidate will have previous leadership experience, managing a team with empathy and effectively handling feedback from end users of our software.Key Responsibilities:Lead and manage the development support team, ensuring effective issue resolution and support for clients.Maintain proactive communication with the customer-facing team regarding the status of bugs and fixes.Collaborate with cross-functional teams to identify and address technical challenges and improvements.Oversee the documentation of support processes and maintain knowledge management systems.Analyse support trends and metrics to improve service delivery and client satisfaction.Facilitate training and mentoring for team members to enhance their skills and capabilities.Serve as the primary point of contact for escalated support issues and client communications.Ensure adherence to best practices in software development and support methodologies.Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field.Proven experience in a development support or technical leadership role.Strong knowledge of software development processes and methodologies.Technical proficiency in C#/.Net, Angular, LINQ, JavaScript, and related technologies.Excellent problem-solving skills and the ability to troubleshoot complex technical issues.Outstanding communication and interpersonal skills.Experience with Agile methodologies is a plus.Empathetic leadership style with the ability to manage feedback effectively.What Can Our Client Offer:Competitive salary and benefits package.Opportunities for professional development and career advancement.A supportive and inclusive work environment.How to Apply:If you are passionate about leading a team and enhancing client satisfaction through exceptional support, we want to hear from you! Please submit your resume to ****** or call for a confidential conversation on 021 983 805.
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