Company Description
Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there's always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Salary: £25,000 - £30,000 DOE
Location: Nelson
Working Hours: Monday - Friday 8:30/9:00 - 17:00/17:30
The role of an Account Manager is to drive net growth and increase product penetration into an existing base of customers – to be achieved by offering an excellent customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy Central.
You'll drive positive engagement with customers, understanding their needs and presenting solutions from both a sales and certain service aspects.
You will resign and retain your customer base and demonstrate a can do attitude to issue resolution and customer experience.
Responsibilities:
Increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
Establish customers' needs for new/additional products and services through effective questioning.
Manage opportunities based on CEDs and risk as well as reactive ops and transfer requests.
Determine the best course of action for customer engagement (phone or field visit).
Bring new customers into Daisy from customer referrals or your own network.
Ensure product knowledge is sufficient to identify opportunities for customer improvement.
Identify customer issues and establish root causes and remedies to resolve.
Work closely with support and specialists' teams to provide high levels of service and recommendations.
Customer Service Responsibilities:
Attempt to resolve common customer issues 'live' and on first call.
Raise a case with customer service for unresolved issues and ensure all relevant details are provided.
Communicate with customers throughout the resolution process.
Contact customers after case closure to ensure satisfaction.
Flag at-risk customers to management for appropriate action.
Qualifications
Proven ability to build successful relationships and close sales with large customers.
Extensive experience in Account Management.
Clear understanding of commercial business objectives across multiple verticals.
Demonstrated knowledge of the sales process.
Ability to present Daisy's core products to all senior levels in a commercial setting.
Ability to set personal development objectives.
Experience utilizing CRM systems to manage pipeline effectively.
Clear and articulate written and verbal communication skills.
Understanding of Daisy's product portfolio and its benefits to customers.
Customer-centric attitude.
Proven track record of managing a base of existing customers with world-class account management.
Additional Information
Benefits of Working at Daisy:
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer:
25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
Holiday purchase scheme
£500 referral scheme bonus
Professional development to help you achieve your personal goals
Eye care vouchers available and discounted Medicash membership
Sim deals for you and your family/friends
Access to discounts and savings at more than 1,200 retailers
An additional day off on your birthday or if you're getting married
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