Web Chat Assistant - Remote Work

Job Description: J.C. Penney is seeking a reliable and adaptable Web Chat Assistant to join our team on a part-time basis.
This position will be remote, allowing you to work from the comfort of your own home in Nelson, Nelson, NZ.
As an Associate Level Web Chat Assistant, you will be responsible for providing exceptional customer service through online chat support.
Responsibilities: - Respond to customer inquiries and provide assistance through web chat - Resolve customer issues in a timely and professional manner - Maintain a positive and helpful attitude towards customers at all times - Collaborate with team members to ensure a seamless customer experience - Keep accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Assist with other tasks as needed to support the customer service team Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Leadership skills to take charge of customer interactions - Ability to work well in a team environment and cooperate with colleagues - Visa sponsorship available for qualified candidates - Company transportation and equipment provided for remote work Working Environment: At J.C. Penney, we encourage calculated risk-taking to drive innovation and progress.
Our team values creativity, collaboration, and a commitment to excellence.
As a Web Chat Assistant, you will have the opportunity to make a meaningful impact on our customers' experience and contribute to the success of our company.
Deadline to Apply: Please submit your application by September 6, 2024, to be considered for this position.
Equal Opportunity Statement: J.C. Penney is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.