**Job Title:** Customer Support Officer **Company:** Sonic Automotive **Location:** Auckland, Auckland, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 2 **Job Description:** Sonic Automotive is seeking a dedicated and customer-focused individual to join our team as a Customer Support Officer in our Auckland office. This part-time position is ideal for someone eager to make an impact in a dynamic and fast-paced environment. As a Customer Support Officer, you will play a pivotal role in ensuring that our customers receive the highest level of service and support, ultimately enhancing their overall experience with our brand. **Key Responsibilities:** 1. **Customer Interaction:** - Serve as the first point of contact for customers, responding to inquiries via telephone, email, and live chat. - Address customer concerns and provide solutions in a timely and professional manner, ensuring customer satisfaction. - Handle customer complaints gracefully and effectively, seeking to resolve issues promptly. 2. **Product Knowledge:** - Maintain a thorough understanding of Sonic Automotive's products and services to provide accurate information to customers and respond to queries with confidence. - Keep current on promotions, updates, and new offerings to effectively communicate relevant information to customers. 3. **Documentation & Reporting:** - Record and track customer interactions and feedback using our customer relationship management (CRM) system. - Compile reports on customer interactions, trends, and common issues to assist in improving service quality. 4. **Collaboration:** - Work closely with sales, technical support, and product teams to relay customer feedback and improve service delivery. - Participate in training and development sessions to enhance customer service skills and product knowledge. 5. **Adapting to Change:** - Embrace a culture of change by remaining flexible and open to new initiatives and processes that enhance customer service and operational efficiency. - Demonstrate resilience in high-pressure situations to maintain a positive customer experience. **Requirements:** - **Experience:** - A minimum of 2 years of experience in a customer support or related role, preferably in the automotive industry. - **Personality Traits:** - Reliable: Demonstrated punctuality and dependability in previous roles. - Adaptable: Ability to thrive in a changing environment and quickly adjust to new processes. - **Soft Skills:** - Excellent communication skills, both written and verbal, with a friendly and approachable demeanor. - Strong people management abilities with an emphasis on building relationships and fostering collaboration. - **Technical Skills:** - Proficient in using CRM software and basic office applications (e.g. Microsoft Office). - Basic troubleshooting skills and ability to provide technical support related to products. **Benefits:** - Vision insurance to help maintain eye health. - Opportunities for training and professional development to enhance your career. - Access to free food in the workplace, fostering a supportive and inclusive environment. **Working Environment:** At Sonic Automotive, we believe in creating a thriving workplace culture that embraces change and responds resiliently to challenges. Our team members are encouraged to develop their skills, share ideas, and contribute to an environment that is supportive and innovative. **Application Process:** Interested candidates are invited to apply by submitting their resume and a cover letter outlining their relevant experience and motivation for the role. Applications should be submitted by October 27, 2024. **Equal Opportunity Statement:** Sonic Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.