**Job Title: Customer Support Associate** **Company: Expedia** **Location: Auckland, Auckland, NZ** **Job Type: Part-time** **Seniority: Entry Level** **Years of Experience: 0** **About Us:** At Expedia, we believe in the power of travel and its ability to enrich lives.
We are dedicated to building a culture that promotes equality, innovation, and personal growth.
We offer an exciting and dynamic work environment where you will be empowered to exceed customer expectations and contribute to our mission of providing unforgettable travel experiences.
**Job Summary:** As a Customer Support Associate at Expedia, you will be the first point of contact for our customers and play a vital role in ensuring their travel experience is seamless and enjoyable.
Your primary focus will be to provide exceptional support through various channels, including phone, email, and chat.
You will assist with inquiries, resolve issues, and work to retain customers through genuine and effective communication.
**Key Responsibilities:** - Respond to customer inquiries regarding bookings, travel plans, cancellations, and modifications through phone, email, and chat within a timely manner.
- Provide detailed information about destinations, services, and travel options available through Expedia.
- Address and resolve customer complaints efficiently and empathetically, ensuring customer satisfaction.
- Utilize strong persuasion skills to upsell and cross-sell travel products, creating additional value for customers.
- Work collaboratively with team members and other departments to enhance customer service delivery and improve overall customer experience.
- Maintain accurate records of customer interactions in our CRM system, adhering to data entry standards and protocol.
- Proactively identify potential issues and escalate them appropriately to the relevant teams.
- Engage in continuous learning to stay updated on company products, services, and travel industry trends.
- Participate in team meetings and training sessions to contribute to the collective knowledge of the team.
- Support company initiatives and participate in processes aimed at driving workplace equality and fairness.
**Qualifications:** - Minimum High School diploma or equivalent; higher education is a plus.
- Passionate and motivated individual eager to deliver exceptional customer service.
- Strong verbal and written communication skills, with an emphasis on empathy and clarity.
- Experience in a customer service role is an advantage but not required; fresh graduates are welcome to apply.
- Basic computer skills, with familiarity in CRM systems and Microsoft Office Suite preferred.
- Ability to work flexible hours, including evenings and weekends as needed.
- Strong problem-solving abilities and the capacity to think on your feet.
- Demonstrated leadership potential and a willingness to take initiative.
- Availability to work in a part-time capacity, approximately 20 hours per week.
**Personality Traits:** - Passionate about travel and customer satisfaction.
- Self-motivated with a positive attitude and a desire to help others.
- Ability to build rapport with customers and colleagues alike.
**Soft Skills:** - Persuasion skills to influence customer decisions positively.
- Leadership qualities to guide and motivate team members when necessary.
**Benefits:** - Profit sharing.
- Dental insurance.
- Company transportation to support commutes.
**Working Environment:** At Expedia, we are committed to promoting equality and fairness for all employees.
Our diverse team is our greatest asset, and we believe everyone deserves a workplace where they can thrive, express themselves, and contribute to our collective success.
**Application Deadline:** Please submit your application by **October 27, 2024**.
**Equal Opportunity Statement:** Expedia is an equal-opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Everyone is welcome regardless of race, gender, age, sexual orientation, disability, or any other characteristic.
Join us and be part of a team that values your unique contributions!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.