Customer Success Specialist

Job Description: Code Avengers is seeking a dedicated and energetic Customer Success Specialist to join our team in Nelson, New Zealand. As a Customer Success Specialist, you will be responsible for ensuring our customers have a positive experience with our products and services. This role is crucial in building and maintaining strong relationships with our customers by providing exceptional support and guidance. Responsibilities:- Serve as the main point of contact for customers, addressing any inquiries or concerns in a timely and professional manner- Onboard new customers, ensuring they have a smooth and successful experience with our products- Proactively engage with customers to understand their needs and provide solutions to help them achieve their goals- Provide product demonstrations and training sessions to educate customers on how to maximize the value of our offerings- Collaborate with internal teams to advocate for customer needs and drive product improvements- Monitor customer satisfaction levels and identify areas for improvement- Develop and maintain strong relationships with key stakeholders within customer organizations- Participate in customer feedback sessions to gather insights for product development Requirements:- 2+ years of experience in a customer-facing role- Strong critical thinking and problem-solving skills- Excellent presentation and communication skills- Ability to work collaboratively in a fast-paced environment- Bachelor's degree in a related field is preferred Personality traits: - Dedicated- Energetic Soft skills: - Critical thinking- Presentation Benefits:- Dental insurance- Free food- Gym membership Working environment:Be part of a company that pioneers change and sets industry benchmarks. Code Avengers values innovation, collaboration, and continuous learning. Deadline to apply: ******** Equal opportunity statement:Code Avengers is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.