About the role
This dynamic and multifaceted role involves proactively ensuring outstanding customer experience, satisfaction, and success. The goal is to enhance customer retention, prevent churn, foster loyalty, and deliver value to both the customer and Swire Shipping.
In this position, you will play a key role in managing customer accounts, offering support, delivering services, providing technical expertise, and engaging with local industry stakeholders. Responsibilities include customer onboarding, adoption, retention, and advocacy.
Some of the key responsibilities and accountabilities:
Overseeing the implementation of service solutions tailored to customer needsBuilding and maintaining strong relationships with customers, acting as the primary point of contact for customer inquiries and issuesAnalysing customer data to identify trends and areas for improvement, preparing detailed reports to support strategic decisionsContinuously improving processes to enhance efficiency and effectiveness, implementing best practices to streamline operationsProviding expert knowledge and technical support to customers Engaging with local industry stakeholders to foster collaboration, representing the company at industry events and forumsSkills / experience required:
Relevant tertiary qualification preferred or significant industry business experienceAt least 3 years' experience preferred in customer facing role, customer success or account management At least 3 years' experience preferred in shipping, forwarding or supply chain industryExperience with omnichannel support and/or CRM technologies Proven ability in building and maintaining strong customer relationshipsStrong numeracy and analytical skills Mature problem-solving skills, with a proactive approach to resolving issues Developing persuasiveness, influencing and negotiation skillsProficiency in MS Office. Benefits of working with us include:
Flexible working optionsLife and Income Protection InsuranceHealth Insurance for you and your familyAccess to learning resourcesWellbeing Activities organised throughout the yearAbout us:
Swire Shipping provides several high frequency liner shipping services in the Asia Pacific markets and specialises in providing a wide range of specialist customer solutions for project, heavy lift, refrigerated, breakbulk and mini bulk cargoes.
Swire Shipping is the wholly owned deep-sea shipping arm of John Swire & Sons Ltd, a privately held company with a long and distinguished history of trading and operating in the Far East. Swire Shipping is proud to have provided over 150 years of shipping services, spanning the globe. The head office is in Singapore, with regional offices in the US, UK, China, Hong Kong, India, Australia, New Zealand and across the Pacific Islands.
Apply:
If you would like more information about this opportunity or to submit your application, please send your resume and covering letter to [email protected] or apply via Seek.
You must have the legal right to work full-time in New Zealand to be considered for this position.
By submitting your CV, you are deemed to have agreed and consented to the collection, use and/or disclosure of your personal data to the Company for the purpose of recruitment only in accordance with the Company's Recruitment Data Privacy Policy on our website. TEAMWORK | EXCELLENCE | INTEGRITY | HUMILITY | ENDEAVOUR | CONTINUITY