Job Category: Call Centre and Customer Service
Job Description The Opportunity
Reporting to the Customer Solutions Manager, this role will process and coordinate customer connection applications ensuring that customers and contractors receive a quality service. This will involve reviewing applications, monitoring and updating connections databases, preparing and sending contracts to customers, and providing accurate reporting and analysis.
The Customer Solutions Advisor role will provide guidance and mentoring to other members in the Connections team to build capability and flexibility within the team and enable a strong process-based connections service.
The role will be based in Dunedin, a relaxed city, surrounded by beautiful beaches, short commutes, and has great character thanks to its stunning architecture.
About You
You will enjoy working collaboratively and being part of the close-knit Connections team. You will have a strong commitment to delivering quality and courteous customer service and relate easily to others. Your timely and accurate communication skills will ensure that customers and contractors have a clear understanding of the Aurora Energy connection process.
To be successful in this role you will have:
2-3 years' experience within the electricity distribution sector
Hold (or be willing to work towards) a National Certificate in Electricity Supply (Level 2)
Strong knowledge of electricity network configurations
Experience delivering an exceptional customer service experience
Excellent communication skills with a friendly, positive, and approachable manner
Plenty of initiative, with an analytical mindset and the ability to suggest problem-solving solutions that provide for customer's needs
Attention to detail and accuracy in processing documentation
About Us
Aurora Energy is one of the largest electricity networks in Aotearoa New Zealand. We own and manage the network that delivers electricity to some of the fastest growing areas and over the most diverse terrain in Te Waipounamu South Island. We deliver a safe, reliable, and sustainable electricity supply to a population of more than 200,000 residents in Otepoti Dunedin, Central Otago/Wanaka, and Tahuna Queenstown. Our purpose is enabling the energy future of our communities.
What's in it for you?
Ongoing support for professional development and training
Hybrid flexible work policy and lifestyle leave option
Active Wellbeing Programme giving you access to free fruit, free flu vaccinations, regular activities, and events
Access to 24-hour Employee Assistance Programme
Exclusive discounts and great deals on over 40 of your favourite brands and stores including air travel, hardware, and home appliances
Southern Cross private medical insurance discount
Additional Employer contribution to KiwiSaver
Employee Reward and Recognition programme
Are you up for the challenge? Join our team.
We see diversity as a strength and welcome applications from anyone who has what it takes, regardless of gender, ethnicity, or background.
Click the 'Apply' button to submit your application. Please include a cover letter, telling us why you're a great fit for Aurora Energy.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
To be considered for this position you must have the legal right to live and work in New Zealand.
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