Customer Services Manager - Supply Chain

Details of the offer

Customer Services Manager - Supply ChainSupply Chain Auckland Full-time New Zealand
Job DescriptionWe currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team. As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialists overseeing and ensuring the delivery of exceptional customer experiences and satisfaction.
In this role you will be responsible for:
Lead, train, and motivate the customer service team, setting performance targets and providing regular feedback.Develop and implement strategies to improve customer satisfaction and retention.Collaborate with other departments to ensure seamless support across the organization.Handle escalated customer issues and monitor service metrics to proactively address trends.Ensure quality standards in customer interactions through regular assessments and coaching.Conduct training sessions and support team development.Analyze customer feedback to refine strategies and enhance service quality.Lead the Customer Service function through the Global roll out of Supply Chain Operating System (SCOS) engaging with the wider supply chain team functions to ensure it is fit for purpose.QualificationsTo be the best Customer Services Manager, we're looking for someone who has the following skills and experience:
At least 5 years previous experience in customer services management in a complex customer service management role.Previous experience leading a team.Strong leadership and people management skills.Excellent communication and interpersonal abilities.Analytical mindset with the ability to interpret data and identify trends that can lead to continuous improvement.Proficiency in customer service software and tools.A customer-focused mindset with a commitment to delivering exceptional service.Valid unrestricted work visa.Additional InformationCompetitive salary and discretionary bonus opportunity.Enjoy half a day off on your birthday.Summertime hours - 3pm finish on a Friday.Medical Insurance for you and your family.Income Protection and Life Insurance.Learning and development programs to support personal growth.Quarterly free staff boxes including a range of our coffee and tea brands, and access to discounted staff purchases.If so, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). If you have any questions you'd like to ask before applying, feel free to send an e-mail to NZ Talent (******). Short cover letters (in the Message section) outlining your motivation to join JDE Peet's in this role are greatly appreciated.
We are not an accredited employer therefore cannot assist with work visas and currently only accepting applications of candidates who have already obtained legal rights to work in NZ without restrictions. JDE Peet's is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we've been inspired by the belief that it's amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L'OR, Hummingbird, Bell Tea, Jed's, Ti Ora and more.
We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.

#J-18808-Ljbffr


Nominal Salary: To be agreed

Job Function:

Requirements

Customer Delivery Officer - Raglan

Te Kaunihera aa Takiwaa o Waikato (Waikato District Council) serves the Waikato District which covers more than 400,000 hectares (418.893ha). The district is...


Join Our Team, Waikato - Auckland

Published 23 days ago

Customer Service Representative

We're not just another workplace; we're a team of like-minded people striving to make a real difference to the lives of as many Kiwis as we can. Trust is wha...


Aa Insurance Limited - Auckland

Published 23 days ago

Guest Service Agent / Associate

Job Description - Guest Service Agent / Associate (HOT0B3UF) Work Locations: Hilton Auckland Hotel, Princes Wharf, 147 Quay Street, Auckland, 1010 A Guest Se...


Hilton Worldwide, Inc. - Auckland

Published 23 days ago

Customer Service Team Member

Customer Service Team MemberAt Bunnings, you'll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement a...


Bunnings Group - Auckland

Published 23 days ago

Built at: 2024-12-04T03:44:20.170Z