We're not just another workplace; we're a team of like-minded people striving to make a real difference to the lives of as many Kiwis as we can.
Trust is what makes us who we are. We're passionate and committed to doing the right thing by caring for each other, our customers, and our communities. We know you're brimming with potential, and so are we. Let's continue our journey together.
Join our 100% NZ-based contact centre to provide exceptional customer service. Handle 30+ daily calls, update details, manage policies, offer advice, process payments, and occasionally quote new insurance. Navigate IT systems confidently and share your insurance expertise.
The details: 4-week training starts on the 20th January 2025 (Mon-Fri 8.30am to 4.30pm)Hybrid working in our Auckland or Hamilton office (2 days in office)Work from home opportunities if you reside outside of Auckland & HamiltonWork technology providedMust have fibre internet connection, & internet speed of 10Mbps or higher & Wi-FiMust have a suitable private workspace with comfortable desk and chairNo planned leave within the first 2 months of startingWork hours: A rotating roster, working 7.5-hour shifts totalling 37.5 hours a week between 8am - 8pm on weekdays, and 8am - 6pm on weekends and on statutory holidays. On average, you will work one weekend day per month. Twice a year, you will be given a 4-week roster of Sunday to Thursday shifts. Your rosters are given at least 4 weeks in advance to give you certainty.
A bit about you: Passionate about helping people and delivering exceptional customer serviceCalm under pressure and thrives in a structured environmentExperienced in assessing customer needs and navigating complex systemsQuick learner of detailed information, like insurance legislation, and excels at engaging with customersWhy you'll love working with us: You'll love working with us for our inclusive, diverse, supportive environment and commitment to personal growth. Enjoy a starting salary of $60,500, annual reviews, bonuses, and benefits like a $250 wellbeing allowance, flexible work, discounts on insurance, and a $1500 referral bonus. We invest in your future and value your voice.
Apply & upload your resume today.
Reference #: 38353
Posted on: 01 Nov 2024
Closes on: 12 Nov 2024 23:00
Location(s): Auckland, Hamilton, Work from Home
Expertise: Contact Centre, Customer Service, General Insurance
Job level(s): Entry Level (1-3 years)
Work type(s): Permanent - full time, Permanent - part time
#J-18808-Ljbffr