Join the driving force behind Geeks2U's success as a Customer Service Specialist! At Geeks2U, we understand that exceptional customer service is the cornerstone of our brand, and our remarkable team's dedication sets us apart from the rest. If you're passionate about providing solutions to customers and excel in customer service, we want you! We're searching for individuals who grasp our mission, believe in it wholeheartedly, and are ready to make a meaningful impact by connecting customers with our expert technicians. About Geeks2U: We are Australia's leading provider of on-site computer repairs and technology support for homes and businesses. We deliver prompt, no fuss services to our 500,000+ customers. You can check out the 100,000+ testimonials we have on our website to see how much our customers love our service! Home Office Requirements With our head office located in Sydney, Australia, this role is exclusively working from home. You can be located anywhere in New Zealand! To ensure we maintain a top-notch customer experience, regardless of location, there are a number of items that you must have to be considered for the role. Please ensure you take a look at the following link to confirm you currently meet these requirements: Rostered Hours Based on our Sydney operating hours, you will work a rotating roster with shifts varying from Monday to Friday between 10am and 9pm (NZT). Work from the convenience of your home, but with all the perks of a tight-knit team: We have a hybrid in-office and at-home team, leveraging great technology to maintain our awesome collaborative culture (think regular video-chats with your Team Leader, daily interaction in our company chat software, as well as company-wide competitions)We have a frequent team wide Happiness Survey, to ask for anonymous feedback from our team to give us insights into what's really important to our staff and what we can do to improveWe continually update our knowledge base with resources to enable you to do your job effectively and with confidence!We are all about helping each other - mutual support, resource-sharing, and the exchange of real-life experiences are at the coreA typical day in the life might include: Answering a high number of inbound calls from new and existing customersCapturing the nature of the issue and explaining to new customers how our service worksScheduling appointments with the right technician for the jobResolving customer concerns and post-service queriesProviding friendly, courteous and efficient customer service to both customers and field techniciansQualities of an exceptional Customer Service Specialist: While having experience in a call centre or sales-based role is highly favourable, we're looking for more than just that. You're a perfect fit for our team if you are: Naturally curious and motivated to seek out resources to support your learning and day-to-day workEager to provide fast and high-quality solutions for customers while identifying opportunities to upsellThrive in managing competing priorities and a fast-paced environment, staying engaged and on your toes rather than feeling overwhelmedProudly take ownership of your work and are comfortable working solo for extended periods of time with minimal direction, but you're also a strong team player that loves supporting your colleaguesSeek out both positive and constructive feedback (both qualitative and KPIs) because you're always looking to better yourselfAppreciate the impact your attitude has on your own happiness and success at work; you're confident that you'll bring your best each and every day!*All successful candidates will be required to complete their initial training during business hours (AEDT) for a maximum of 2 full working weeks or equivalent* Interested? Send your resume and cover letter to (email protected) and quote "Full-time CSS" in the subject line. P.S. Helpful hint to stand out from the crowd: We hate long, generic cover letters. Keep it short and sweet and tell us why you would be a good fit for Geeks2U!