Customer Service - Hamilton Full-time
Job Description Stowers Circular Solutions are New Zealand's containment specialists. We specialise in standard, bespoke, and innovative solutions to our customer's needs, delivering materials handling, storage, packaging, and distribution solutions to industrial, commercial, horticultural, and agricultural customers throughout the country. Stowers showrooms and warehouses are in Auckland, Hamilton, Wellington, and Christchurch. We offer the largest range of containment solutions and materials handling available, representing most major plastic manufacturers in New Zealand, together with many international suppliers. Come and join our values-driven, purpose-led, sustainable organisation leading the circular economy.
About the Role This is an excellent opportunity for an energised Customer Service Sales Superstar to join our team. Reporting to the National Customer Service Lead, you will be responsible for delivering day-to-day care of our customers. You can expect the support of a tight-knit national team who will help you get the job done. We're known for our can-do, will-do culture and fun-loving attitudes.
Some of the tasks / responsibilities will include: Achieving monthly sales targets as part of a National Customer Service team. In return, we offer a competitive bonus structure that sits alongside your base salary. Manage daily interactions with our customers and ensure that their needs are met in a timely and professional manner. Sales administration tasks including processing of sales orders, quotations, and providing effective aftersales and outbound support to our customer base. Manage the Hamilton Showroom with the help of another Customer Services team member, updating and refreshing promotional displays, merchandising, and general upkeep. Manage face-to-face customer service as well as answering the phone and responding to emails. Enjoy getting to know your regular customers and growing your local portfolio. Stay up to date on product knowledge and utilise the resources provided to recommend solutions to our customers. No Weekends or Stat days! Monday to Friday only. Hours 8am to 4.30pm based in Hamilton. We offer a positive and supportive culture. Be a part of a small, dynamic team! Genuine development opportunities available for career growth. About You You love to multitask and are a highly organised individual with great verbal and written communication skills. Ideally, you will have experience in fast-paced customer service or hospitality. Sales experience is advantageous but not essential. Good analytical and problem-solving skills. Resourceful and can take initiative. Strong customer focus. Ability to juggle multiple tasks and demonstrate good time management. Team player with strong attention to detail. Willing to learn and take on new knowledge. Strong computer skills in the Microsoft Office Suite. Great phone etiquette and enjoys connecting with people. Experience with SAP or similar software systems is advantageous but not essential. Our Benefits We like to give back to those who contribute so much to the success of our business. Join Stowers, a division of Pact Group, and you will have access to benefits such as:
Competitive salary and bonus structure. Free on-site car parking. Staff discount on all products. Discounted health insurance premiums through Southern Cross. Free annual flu vaccination. Employee Assistance Program (EAP - RAISE) providing free confidential and independent counselling service. MyLearning - programs to boost your individual development, including leadership courses, online learning modules, and access to Blinkist audio books. Career opportunities within Stowers and across our Pact Group organisation.
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