BruntWork | Full time: 35 paid hours per week or more Customer Service and IT Support Representative Work Timezone - Must be a City eg London New Zealand Work Schedule - Fixed Schedule Job Type - Full time: 35 paid hours per week or more Date Opened - 10/14/2024 Remote Job Industry - Other Job Description This is a remote position.
Schedule: Full-time Monday to Friday 9am - 5:30pm (includes 30-minute unpaid break) 5:00am - 1:30pm Manila Time New Zealand Time Client Overview This leading retail company operates over 120 physical stores and a thriving e-commerce website, specializing in vaping products and accessories.
With a team of around 500 dedicated professionals, they are committed to providing exceptional customer experiences across all channels.
Job Responsibilities: Provide top-notch customer support for online orders and product inquiries.
Troubleshoot and resolve technical issues related to computers, printers, and Wi-Fi networks of the internal team.
Manage, maintain and update user accounts on Microsoft 365.
Utilize Microsoft Teams for effective internal communication and collaboration.
Train and assist colleagues in using various software and hardware.
Perform graphic design tasks for the company's website banner, ads, contents, etc.
Requirements Proven experience (2+ years preferred) in customer service and technical support roles.
Strong knowledge of IT troubleshooting, particularly with computers, printers, Wi-Fi and network issues.
Proficiency in Microsoft 365 suite, including account management and administration.
Familiarity with Microsoft Teams and other collaboration tools.
Excellent communication skills in English, with the ability to explain complex technical concepts in simple terms.
Preferably with basic graphic design skills in creating website banners, ads, etc.
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