Job Description:
DXC Technology - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com
The DXC Practice for Oracle is the largest independent provider of Oracle consulting and managed services in Australia and New Zealand. DXC provides dynamic technology leadership in delivering Oracle Cloud solutions, with a full continuum of services around Oracle's integrated suite of applications, platform services, and engineered systems.
Due to current growth opportunities, we are looking for an experienced Customer Delivery Manager in our Customer Services Team. You will be responsible for the effective delivery of DXC Oracle services to our strategic clients, and as such will perform all aspects of service delivery management, account management, and project delivery.
Key Responsibilities
Establish broad relationships within the client up to C-Level
Attend the client site regularly and contribute to customer's IT strategy as appropriate
Attend and contribute to regular service review meetings, CAB/Release meetings and planning sessions
Provide regular reporting and client liaison
Ensure (and report) customer satisfaction
Manage the delivery of contracted services and ad-hoc consulting services
Ensure that delivery exceeds client expectations in terms of timeliness, coverage, and quality
Ensure DXC Oracle's revenue and margin targets are achieved
Be responsible for the Quality Assurance of all delivered services
Continually improve and align services to ensure they add genuine value
Work closely with all facets of the business including delivery, project management, support and sales to constantly strive for superior outcomes for our customer
Key Skills Required
To be successful in this position you will possess many of the following attributes:
Extensive experience in service delivery or account management within enterprise accounts
Strong commercial acumen and negotiation experience
Strong understanding and execution of the ITIL concepts and foundations
Familiarity with technology, including databases or ERP applications, is an advantage
Proven experience in business relationship management and delivery management
Excellent verbal and written communications skills
Strong networking abilities and relationship management up to C-Level
Demonstrated ability to manage difficult situations, staff and clients
Ability to work within a team environment, providing leadership and guidance
Ability to act as the escalation point for the client and the team
Attention to detail and a constant quality focus
Self-motivated, with the ability to prioritize and multi-task
Qualifications Required
ITIL V4 Foundation and Advanced
PRINCE2 Foundation and Practitioner
Agile/Scrum-master qualifications
Industry aligned degree
DXC Culture & Benefits
DXC Technology is dedicated to 'putting its people first'. We offer competitive remuneration; benefits, training and career opportunities and a culture that demonstrates our employees are our priority.
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.
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