**Job Title:** Contact Center Representative - Remote Work **Company:** D.R. Horton **Location:** Auckland, Auckland, NZ **Job Type:** Part-time **Seniority Level:** Associate **Years of Experience:** 4 --- ### Job Description D.R. Horton is a leading homebuilder in the United States with a commitment to quality, customer satisfaction, and building homes with the highest possible standards. We are currently seeking a dedicated and resourceful Contact Center Representative to join our team in a remote capacity. The ideal candidate will be passionate about customer service and possess a strong capability in planning, critical thinking, and problem-solving. ### Responsibilities - **Customer Interaction:** Handle inbound and outbound customer calls, providing exemplary service and support related to D.R. Horton properties and services. Address inquiries, resolve issues, and offer comprehensive solutions in a timely manner. - **Database Management:** Maintain accurate customer records and documentation in our CRM system, ensuring all interactions are properly logged and tracked for future reference. - **Information Dissemination:** Educate customers on the various homebuilding options, features, and financing solutions available through D.R. Horton, tailoring information to meet individual needs. - **Problem Resolution:** Identify and resolve customer complaints and concerns using critical thinking skills. Proactively follow up to ensure complete customer satisfaction and retention. - **Collaboration:** Work closely with team members and management to share insights and solutions for improving customer service operations and processes. - **Training & Development:** Participate in ongoing training sessions to enhance product knowledge and customer service skills, ensuring alignment with D.R. Horton's best practices and policies. - **Quality Assurance:** Uphold the highest standards of ethical conduct and integrity in all communications, ensuring D.R. Horton's reputation remains exceptional. - **Feedback Collection:** Gather customer feedback and insights to help improve service delivery and influence changes where necessary. ### Requirements - **Experience:** Minimum of 4 years of experience in a customer service or contact center role, preferably in a homebuilding or real estate environment. - **Education:** High School Diploma or equivalent; a degree in Business Administration or a related field is a plus. - **Technical Skills:** Proficiency in customer relationship management (CRM) software and Microsoft Office Suite (Word, Excel, Outlook). - **Soft Skills:** - **Planning:** Ability to prioritize tasks effectively and manage time efficiently in a remote work setting. - **Critical Thinking:** Strong analytical skills to assess situations, identify potential solutions, and implement decisions accordingly. - **Personality Traits:** - **Resourceful:** Demonstrated ability to find quick and clever ways to overcome difficulties, using available tools and resources effectively. - **Passionate:** A genuine enthusiasm for assisting customers, coupled with a commitment to ensuring their experience exceeds expectations. ### Benefits - **Remote Work Flexibility:** Enjoy the ability to work from home while maintaining a balanced work-life schedule. - **Life Insurance:** Comprehensive life insurance plans provided to ensure the peace of mind of you and your family. - **Training & Professional Development:** Opportunities for continuous learning and professional growth to enhance your career in customer service. --- ### Application Deadline - Applications will be accepted until **October 31, 2024**. ### Equal Opportunity Statement D.R. Horton is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.