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Flexible work from home up to 3 days per week
Wellington Location Our purpose at ACC is to improve lives every day. It's to put our customers first, showing them manaakitanga and supporting their wellbeing.
It's to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we'll be there. Te aheinga mahi The opportunity We're looking for a motivated and customer focused Collections Officer to join our Collections & Recovery team in Wellington collecting ACC Levies.
The successful candidate will primarily work with our levy customers as well as providing support to other business units within the organisation.
As a Collections Officer you will be working in a Contact Centre environment helping our customers understand the benefit of and their responsibilities with ACC through professional and efficient communication.
The information you gather will help maintain the integrity of customer information and support your ability to negotiate payments and make decisions relating to our customer's account.
He korero mou ake About you We are looking for candidates with the following attributes.
Confidence having challenging conversations with customers.
Resilience to adapt to a dynamic work environment.
Open to feedback with a continuous improvement mindset.
Investigative, financial and numerical skills.
Personal leadership and communication skills.He aha taku e tunanako ai What can you expect We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs.
It is important to us that people are free to be themselves at work. Below are some ways we encourage this :
Employee networks to support our colleagues from diverse backgrounds.
The option to explore flexible working that suits your needs and ours.
Development opportunities in te reo Maori me nga tikanga.The team is supportive, friendly and diverse. You will have many colleagues to help and support you as you learn the business.
Key to your success in this role will be a positive outlook and curiosity that will keep you engaged in the mahi. The Indicative starting salary for this role is $55,894.
This is exclusive of ACC's 9% superannuation contribution which would bring the total starting package to $60,924. The hours are 40 hours per week, rostered Monday to Friday between the hours of 8am to 6pm.
To view the position description please click here. Ra Katinga Applications close Applications will run through to Thursday 5th September 2024.
Please ensure you attach your cover letter telling us why you would be a great fit and what strengths you would bring to the role.
please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.
Applications will only be accepted when formally submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email ******
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