**Job Title:** Client Support Specialist - Remote Work **Company:** Pacific Life **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 **Job Description:** Pacific Life is seeking a dedicated and resourceful Client Support Specialist to join our dynamic team in a remote capacity. This entry-level position offers an exciting opportunity to contribute to our commitment to understanding and exceeding customer expectations. As a Client Support Specialist, you will play a crucial role in providing exceptional client support. If you are hardworking, innovative, and ready to take on challenges, we want to hear from you! **Key Responsibilities:** 1. **Client Support & Engagement:** - Respond promptly to client inquiries via phone, email, or chat, ensuring a friendly and professional demeanor. - Manage client accounts and assist with technical issues, product inquiries, and service requests. - Maintain a thorough understanding of Pacific Life products and services to effectively answer client questions and provide tailored support. 2. **Problem Solving:** - Diagnose and resolve client issues with a focus on maintaining high satisfaction levels. - Utilize effective decision-making skills to propose solutions that meet client needs and deliver results. 3. **Documentation & Reporting:** - Maintain accurate records of client interactions and feedback in our customer relationship management (CRM) system. - Prepare and submit reports on recurring issues and trends in client inquiries to identify opportunities for service enhancement. 4. **Collaboration with Internal Teams:** - Work closely with sales, marketing, and technical teams to ensure seamless communication and comprehensive support for clients. - Engage in regular training sessions and team meetings to stay updated on product knowledge and best practices. 5. **Customer Experience Enhancement:** - Participate in brainstorming sessions to develop innovative ideas for improving client services and support processes. - Gather and convey client feedback to relevant departments to drive product and service improvements. 6. **Continuous Learning:** - Stay informed of industry trends and new developments related to client support and Pacific Life's offerings. - Engage in ongoing professional development to enhance skills and knowledge. **Requirements:** - **Education & Experience:** - Bachelor's degree or relevant certification preferred. - Minimum of 1 year experience in a customer service, support, or related role. - **Skills & Competencies:** - Strong decision-making skills to identify the best solutions for clients. - Innovative mindset with a willingness to think outside the box and contribute fresh ideas. - Excellent verbal and written communication skills, allowing for clear and concise interactions with clients. - **Personality Traits:** - Hardworking attitude, with a commitment to delivering high-quality support. - Resourceful nature, able to efficiently find solutions and navigate challenges. - **Technical Skills:** - Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with CRM software. - Basic understanding of financial services or insurance products is a plus but not required. **Benefits:** - Competitive pay with paid overtime opportunities. - Complimentary snacks and meals during in-office training sessions or meetings. - Travel opportunities for client engagements, training, and professional development events. **Working Environment:** At Pacific Life, we pride ourselves on cultivating a team-oriented environment that prioritizes understanding and exceeding customer expectations. Our remote work culture encourages collaboration, transparency, and continuous improvement. **Application Deadline:** All interested candidates are encouraged to apply by **October 26, 2024**. **Equal Opportunity Statement:** Pacific Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates from all backgrounds to apply. If you are ready to embark on a rewarding career as a Client Support Specialist at Pacific Life, we look forward to your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.