**Job Title: Client Support Specialist - Remote Work** **Company: Coca-Cola European Partners** **Location: Auckland, Auckland, NZ** **Job Type: Part-Time** **Seniority: Associate Level** **Years of Experience: 4** ### Job Description Coca-Cola European Partners is seeking a motivated and energetic **Client Support Specialist** to join our dynamic team on a part-time basis.
This remote role is ideal for someone with a passion for customer service who thrives in a fast-paced, technology-driven environment.
You will play a critical role in ensuring our clients receive exceptional support and solutions, fostering lasting relationships, and contributing to the overall success of our operations.
### Key Responsibilities - **Client Engagement:** - Serve as the primary point of contact for assigned clients, addressing their queries and concerns in a timely and professional manner.
- Build and maintain strong relationships with clients by understanding their business needs and providing proactive support.
- **Problem Resolution:** - Investigate and resolve client issues by collaborating with internal teams, ensuring swift and satisfactory resolutions.
- Document inquiries and solutions in our client management system to track trends and improve service delivery.
- **Support Operations:** - Assist clients with product information, service inquiries, and order management to enhance customer experience.
- Monitor service levels and client satisfaction, providing feedback to management to identify areas for improvement.
- **Communication:** - Clearly articulate technical information and service updates to clients in an accessible manner.
- Create and deliver engaging communication materials for use in client interactions, including training guides and FAQs.
- **Collaboration:** - Work closely with cross-functional teams, including sales, marketing, and product development, to ensure clients receive comprehensive and cohesive support.
- Participate in team meetings and training sessions, sharing insights and best practices with colleagues.
### Requirements - **Education & Experience:** - Minimum of 4 years of experience in client support, customer service, or a related field.
- Background in the beverage industry or familiarity with Coca-Cola products is a plus.
- Bachelor's degree in a relevant field preferred but not mandatory.
- **Technical Skills:** - Proficient in using customer support software and databases, with a keen aptitude for learning new technologies.
- Strong understanding of remote work tools and platforms for communication and collaboration.
- **Personality Traits:** - Adaptable to changing priorities and client needs, demonstrating resilience in a dynamic work environment.
- Energetic and positive attitude, contributing to a vibrant team culture.
- **Soft Skills:** - Excellent verbal and written communication skills, with the ability to engage effectively with diverse clients.
- Strong cooperation skills, fostering teamwork and collaboration to enhance service delivery.
### Benefits - Joining Bonus upon successful hiring.
- Flexible remote work options to support work-life balance.
- Paid sick leave to ensure employee well-being.
### Working Environment Join us in an innovative environment where we harness technology to drive efficiency and enhance client support.
We believe in continuously improving our processes and solutions to meet the evolving needs of our clients.
### Application Deadline Please submit your application by **October 27, 2024**.
**Equal Opportunity Statement:** Coca-Cola European Partners is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from people of all backgrounds and experiences.
--- We look forward to having you join our team and contribute to the excellent service we provide at Coca-Cola European Partners!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.