**Job Title: Client Support Associate - Work from Home**
**Company: Ecolab**
**Location: Nelson, Nelson, NZ**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
**About Ecolab:**
Ecolab is a global leader in water, hygiene, and energy technologies and services. We provide comprehensive solutions to promote sustainability and enhance operational efficiency in various sectors. Our vision is to provide innovative products and services that will make the world cleaner, safer, and healthier for everyone.
**Job Overview:**
We are seeking a passionate and reliable Client Support Associate to join our remote team. This entry-level role is ideal for those eager to kick-start their career in client support and are committed to delivering a seamless experience for our customers. As a Client Support Associate, you will serve as the first point of contact for our clients, handling inquiries, resolving issues, and providing information about our services and products.
**Key Responsibilities:**
- **Customer Engagement:** Respond to client inquiries via telephone, email, or chat promptly and professionally. Ensure all communications reflect the company's commitment to customer satisfaction.
- **Issue Resolution:** Identify client issues, troubleshoot, and provide appropriate solutions in a timely manner. Follow up on unresolved issues to ensure resolution and client satisfaction.
- **Product Knowledge:** Develop a deep understanding of Ecolab's products and services to effectively assist clients and answer their queries. Stay updated on product updates and changes.
- **Documentation:** Accurately document and track client interactions and inquiries in the company's CRM system. Maintain records that facilitate effective follow-up and track resolution trends.
- **Collaboration:** Work closely with other departments to escalate issues when necessary and ensure a smooth client experience. Participate in team meetings to share insights and best practices.
- **Feedback Loop:** Gather client feedback and share insights with the wider team to help improve products and services. Contribute to innovative solutions to enhance the client experience.
- **Adherence to Policies:** Understand and adhere to Ecolab's policies and procedures, maintaining confidentiality, compliance, and ethical standards in all interactions.
**Qualifications:**
- **Education:** High school diploma or equivalent required; further education is a plus.
- **Experience:** No prior experience required; however, customer service, retail, or related experience is advantageous.
- **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred but not essential.
- **Personality Traits:**
- Passionate about providing exceptional client service.
- Reliable and consistent in meeting commitments and deadlines.
**Soft Skills:**
- Strong negotiation skills with a focus on creating win-win solutions.
- Innovative thinker who embraces new ideas and challenges the status quo.
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
**Working Environment:**
At Ecolab, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that diverse teams enhance innovation and lead to better outcomes for our clients and communities.
**Benefits:**
- Relocation allowance (if applicable).
- Employee discounts on Ecolab products and services.
- Retirement plan options to help you secure a financially stable future.
**Application Deadline:**
Please submit your application before October 25, 2024.
**Equal Opportunity Statement:**
Ecolab is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We look forward to welcoming you to our team and embarking on an exciting journey together!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.