**Job Title:** Customer Care Representative
**Company:** Leucadia National
**Location:** Nelson, Nelson, NZ
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Leucadia National is seeking a dedicated and enthusiastic Customer Care Representative to join our team in Nelson, NZ. This entry-level position is perfect for individuals looking to start their career in customer service within a dynamic and high-energy environment. As a Customer Care Representative, you will play a crucial role in maintaining customer satisfaction and ensuring that our services are delivered to the highest standards.
**Key Responsibilities:**
- **Customer Interaction:** Respond promptly and effectively to customer inquiries via phone, email, and live chat. Ensure that every interaction contributes positively to the customer experience.
- **Issue Resolution:** Utilize critical thinking and problem-solving skills to diagnose and resolve customer issues efficiently. Escalate complex problems to the appropriate team members when needed.
- **Product Knowledge:** Acquire a comprehensive understanding of Leucadia National's products and services to provide accurate information to customers.
- **Documentation:** Accurately document customer interactions and maintain records of customer feedback, inquiries, and resolutions in the company's CRM system.
- **Collaboration:** Work closely with other departments to communicate customer needs and ensure that feedback leads to actionable outcomes.
- **Performance Metrics:** Meet or exceed established performance metrics, including response times, customer satisfaction scores, and resolution rates.
- **Continuous Improvement:** Participate in training programs and team meetings to improve customer service skills and share insights for improving processes.
- **Adaptability:** Adjust to changing business needs, including shifts in customer service protocols, seasonal demands, and new product launches.
**Requirements:**
- **Education:** A high school diploma or equivalent is required.
- **Experience:** No prior experience is required; however, any customer service experience (in-person or virtual) is a plus.
- **Personality Traits:**
- Resilient: Ability to handle difficult situations and maintain a positive attitude.
- Adaptable: Quick to adjust to new situations, customer requests, and changes in policies or procedures.
- **Soft Skills:**
- Critical Thinking: Ability to analyze situations and provide logical solutions.
- Problem-Solving: Experience in effectively resolving issues while maintaining customer satisfaction.
- **Technology Proficiency:** Comfortable using computers and related software. Familiarity with CRM systems is a plus but not required.
- **Availability:** Must be available to work flexible hours, including evenings and weekends, as needed.
**Benefits:**
- Company-provided equipment to facilitate remote or hybrid working environments.
- Parental leave to support family and work-life balance.
- Paid overtime for hours worked beyond the standard schedule.
**Working Environment:**
At Leucadia National, you will achieve success in a high-energy workplace focused on delivering impactful results. We foster a collaborative, supportive atmosphere where creativity is encouraged, and individual contributions are valued.
**Application Deadline:**
Please submit your application by 17th October 2024 to be considered for this exciting opportunity.
**Equal Opportunity Statement:**
Leucadia National is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.