**Job Title:** Client Service Officer - Remote Work
**Company:** BB&T Corp.
**Location:** Nelson, Nelson, NZ
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description
BB&T Corp. is seeking a dedicated and enthusiastic Client Service Officer to join our team in a remote capacity. This entry-level position is ideal for individuals looking to jumpstart their career in client services within the banking and financial sector. As a Client Service Officer, you will play a crucial role in delivering exceptional client experiences while cultivating positive client relationships.
### Responsibilities:
- **Client Interaction:** Serve as the primary point of contact for client inquiries, ensuring prompt and effective responses via phone, email, and live chat platforms.
- **Issue Resolution:** Proactively address client complaints and resolve issues through effective problem-solving techniques, demonstrating resilience in challenging situations.
- **Service Excellence:** Uphold the highest standards of service quality by adhering to established processes, policies, and ethical guidelines while maintaining a strong commitment to client satisfaction.
- **Client Onboarding:** Assist in onboarding new clients, guiding them through our services and ensuring they have the necessary tools and resources to utilize our offerings effectively.
- **Data Management:** Accurately input and maintain client information and service records within our database, ensuring data integrity and confidentiality.
- **Product Knowledge:** Develop a comprehensive understanding of BB&T Corp. products and services to effectively communicate benefits and features to clients, enhancing their overall experience.
- **Feedback Collection:** Actively solicit and gather client feedback, providing insights to management for possible service improvements, and contributing to strategic planning initiatives.
- **Collaborative Work:** Work closely with other departments to escalate complex issues, facilitate communication, and foster a team-oriented environment.
- **Continual Learning:** Engage in ongoing training and professional development opportunities to stay current with industry trends, regulations, and the company's evolving product/services landscape.
### Requirements:
- **Education:** High school diploma or equivalent is required; a bachelor's degree in business or a related field is preferred but not mandatory.
- **Experience:** No prior experience is needed; however, any relevant internship or volunteer experience will be considered an asset.
- **Resourcefulness:** Ability to independently find solutions to client problems and navigate challenges with minimal guidance.
- **Resilience:** Demonstrated capability to maintain composure and professionalism in high-pressure situations while exhibiting a positive attitude.
- **Soft Skills:** Strong emotional intelligence to empathize with clients and understand their needs, coupled with strategic planning skills to anticipate issues and formulate effective responses.
- **Communication Skills:** Excellent verbal and written communication skills, with an emphasis on clarity and professionalism.
- **Technical Proficiency:** Familiarity with standard office software and online communication platforms; ability to learn new software systems quickly.
- **Ethical Conduct:** A commitment to maintaining the highest standards of ethical conduct and integrity in all aspects of work.
### Benefits:
- **Disability Insurance:** Comprehensive coverage to offer you peace of mind during unforeseen circumstances.
- **Training & Professional Development:** Opportunities for continuous learning and growth within the organization, ensuring that you stay up-to-date with industry practices.
- **Paid Time Off (PTO):** Flexible leave policies to support your work-life balance.
### Working Environment:
At BB&T Corp., we pride ourselves on a culture that emphasizes ethical standards and integrity. As a remote work-based organization, we promote flexibility while ensuring all employees uphold the highest standards of professionalism in their interactions and decisions.
### Application Process
Interested candidates must submit their applications by **October 22, 2024**. Please include a resume and a brief cover letter outlining your qualifications and interest in the position.
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**Equal Opportunity Statement:**
BB&T Corp. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities.
Join us at BB&T Corp. and embark on a fulfilling career in client services while making a positive impact on our clients and the community!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.