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Client Relations Specialist - Work From Home

Details of the offer

**Job Description:** **Position:** Client Relations Specialist - Work from Home **Company:** Dow Chemical **Location:** Nelson, Nelson, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 3 **Responsibilities:**1. Provide exceptional customer service to clients through various communication channels.2. Build and maintain strong relationships with clients to ensure a positive and lasting impression.3. Address client inquiries and concerns in a timely and professional manner.4. Work closely with internal teams to resolve client issues and escalate when necessary.5. Develop strategies to increase client satisfaction and retention.6. Keep detailed records of client interactions and transactions.7. Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling.8. Stay up-to-date on industry trends and competitor activities to better serve clients.9. Meet and exceed performance goals and targets set by management.10. Provide feedback and suggestions for process improvements to enhance the client experience. **Requirements:**1. 3 years of experience in a customer service or client relations role.2. Motivated and resourceful individual who thrives in a remote work environment.3. Strong attention to detail with excellent organizational skills.4. Emotional intelligence and the ability to empathize with clients.5. Excellent communication skills, both written and verbal.6. Proficiency in using CRM software and other relevant tools.7. Ability to work independently and prioritize tasks effectively.8. Bachelor's degree in Business Administration or related field is a plus. **Personality Traits:**- Motivated- Resourceful **Soft Skills:**- Attention to detail- Emotional intelligence **Benefits:**- Employee discounts- Relocation allowance- Company equipment **Working Environment:** Achieve success in a high-energy workplace focused on delivering impactful results. **Equal Opportunity Statement:** Dow Chemical is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.


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