**Job Description: Client Relations Representative - Work from Home** **Company:** Thought-Wired **Location:** Auckland, Auckland, NZ **Job Type:** Full-time **Seniority:** Entry Level **Years of Experience:** 0 **About Thought-Wired:** Thought-Wired is a pioneering company committed to leveraging technology for better human understanding and connection.
Our innovative solutions foster relationships across various sectors, their success being our ultimate driver.
Join us in our mission to create an inclusive environment where every voice matters and every perspective is valued.
**Job Overview:** As a Client Relations Representative at Thought-Wired, you will serve as the primary point of contact for our clients, providing exceptional customer service and fostering strong client relationships.
This entry-level position is ideal for individuals eager to start their careers in client relations and grow within our dynamic team.
You will be responsible for ensuring client satisfaction, addressing inquiries or concerns, and facilitating effective communication between clients and internal teams.
**Key Responsibilities:** - **Client Communication:** Establish and maintain regular communication with clients, providing updates, addressing concerns, and responding to inquiries with professionalism and a positive attitude.
- **Client Onboarding:** Facilitate the onboarding process for new clients, ensuring they have a smooth experience while understanding our products and services fully.
- **Relationship Management:** Build and nurture long-lasting relationships with clients; understand their needs and provide tailored solutions to meet their expectations.
- **Issue Resolution:** Actively listen to client concerns and resolve issues promptly, escalating to relevant departments when necessary while keeping clients informed throughout the process.
- **Feedback Collection:** Gather feedback from clients to understand their experiences and areas for improvement, ensuring that client voices are heard and valued.
- **Documentation:** Maintain accurate records of client interactions, transactions, and feedback in our customer relationship management (CRM) system.
- **Collaboration:** Work closely with cross-functional teams (sales, marketing, technical support) to ensure aligned communication and effective resolution of client issues.
- **Reporting:** Prepare and present reports on client satisfaction metrics and team performance to management for continuous improvement.
- **Project Management:** Participate in client-centered projects, ensuring that deadlines and deliverables are met while coordinating between teams effectively.
- **Adaptation:** Stay skilled in evolving industry trends and client needs; adapt strategies and practices to align with changes.
**Qualifications:** - **Education:** High school diploma or equivalent; further education in business management or related fields is a plus but not mandatory.
- **Experience:** No prior experience needed; however, any experience in customer service or roles requiring communication or client interaction is advantageous.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM tools.
Comfortable with digital communication platforms (e.g., Slack, Zoom).
- **Personality Traits:** Driven, adaptable, and willing to embrace challenges as opportunities for growth.
**Soft Skills Required:** - Strong project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple responsibilities in a fast-paced environment.
- Excellent people management skills, with a knack for building rapport with diverse individuals and fostering a supportive atmosphere.
**Benefits:** - Competitive salary with paid overtime.
- Company equipment provided to facilitate remote work.
- Visa sponsorship available for qualified candidates.
- An inclusive working environment that celebrates diversity and creates a culture of belonging.
**Working Environment:** At Thought-Wired, we value diversity and inclusivity.
We strive to create a culture that promotes a sense of belonging where everyone is empowered to contribute their unique perspectives and talents.
Join us in shaping a workplace that celebrates differences and encourages innovation.
**Application Deadline:** Please submit your application by October 29, 2024.
**Equal Opportunity Statement:** Thought-Wired is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, religion, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.