**Job Title:** Client Relations Officer - Remote Work
**Company:** Calpine
**Location:** Nelson, Nelson, NZ
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description
Calpine is seeking a motivated and personable **Client Relations Officer** to join our dynamic team in a part-time remote capacity. As an entry-level position, this role is perfect for individuals looking to kick-start their career in client relations, customer service, or related fields.
In this position, you will be the primary point of contact for our clients, playing a pivotal role in ensuring their needs are met and their expectations exceeded. You will be instrumental in fostering strong relationships with clients while representing Calpine's values and commitment to excellence.
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### Responsibilities
- **Client Interaction:** Engage with clients via phone, email, and chat to address inquiries, provide information about our products and services, and resolve issues efficiently and effectively.
- **Relationship Management:** Build and maintain strong relationships with clients, serving as a knowledgeable resource for their various needs and preferences.
- **Problem Resolution:** Identify client concerns and work collaboratively with internal teams to propose and implement satisfactory solutions to enhance the overall client experience.
- **Feedback Collection:** Solicit feedback from clients to understand their experiences, preferences, and areas for improvement in services offered.
- **Documentation:** Maintain comprehensive records of client interactions, feedback, and issues in our CRM system to ensure consistent follow-up and service continuity.
- **Collaboration:** Work closely with various internal departments such as sales, operations, and marketing to ensure a cohesive approach to client management.
- **Training Participation:** Attend training sessions to stay informed about Calpine's services and best practices in client relations and problem-solving.
- **Performance Metrics:** Meet or exceed performance targets related to client satisfaction, responsiveness, and issue resolution times.
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### Requirements
**Educational Background:**
- High school diploma or equivalent; further education in business, communication, or a related field is a plus.
**Experience:**
- No prior experience is required; however, a demonstrated interest in client relations or customer service is advantageous.
**Personality Traits:**
- **Reliable:** You must be someone clients can depend on and who follows through on commitments.
- **Confident:** Display a confident demeanor during client interactions and in your problem-solving abilities.
**Soft Skills:**
- **Communication Skills:** Excellent verbal and written communication skills are essential for effectively conveying information and building client relationships.
- **Problem-Solving Skills:** Ability to assess situations quickly, think critically, and provide efficient solutions to client issues.
**Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software is preferable but not mandatory.
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### Benefits
- **Medical Coverage:** Comprehensive medical insurance to support your health and wellness.
- **Disability Insurance:** Financial support in case of unexpected health-related issues.
- **Travel & Spending Expenses:** Reimbursement for travel-related expenses incurred for client meetings or corporate events.
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### Working Environment
At Calpine, we prioritize not just business but also our impact on the community. As a Client Relations Officer, you will have opportunities to contribute to corporate social responsibility initiatives, making a tangible difference in the communities we serve. Join us in giving back while growing your career!
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### Application Deadline
Please submit your applications by **October 22, 2024**. We welcome candidates from diverse backgrounds and experiences.
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### Equal Opportunity Statement
Calpine is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, genders, ethnicities, ages, sexual orientations, and abilities who want to contribute to our vibrant workplace.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.