Client Care Support From the get-go, Partners Life's focus has been to protect Kiwis and the things that matter most to them. Far too many Kiwis float through life unprepared for a possible interruption. At the heart of Partners Life is a desire to get everyday Kiwis covered and covered properly. We will continue to innovate and raise both our standards and as a result, the entire industry. Never afraid to ruffle feathers, we have always said we'd do things differently – and we do. We have a clear strategy to set ourselves apart from competitors by being bold and challenging the conventional traditions of our industry.
Our Opportunity Client Care Support's main objective is managing service levels of inbound and outbound phone calls to support the Existing Business functions within the Operations team of Partners Life. The position involves coordination of tasks between teams, which can include a component of key administration tasks from our customers.
Key Accountabilities Develop and maintain good relationships with internal and external customersEnsure accurate and timely completion of team administration proceduresEnsure customer queries are answered in a timely and accurate mannerHave an in-depth understanding of insurance and keep up to date with Partners Life products and processes Skills, knowledge and experience Previous experience in one or more of the following:
Be confident in receiving inbound calls and making outbound calls - this is essential in this phone based role.AdministrationInsurance/Finance/BankingData entryStrong problem-solving skills and the ability to work under pressureExcellent communication and people skillsOpen to new ideas and informationEnergy and enthusiasm for Partners Life What We Can Offer You Staff Life Insurance and Income Protection coverA great team and with an awesome cultureNewly refurbished office with waterfront viewsWork life balance with working from home optionsThe chance to work in an awesome company with the opportunity of personal growth and career progression