**Job Title:** Chat Support Representative - Work from Home **Company:** SLI Systems **Location:** Hamilton, Waikato, NZ **Job Type:** Full-Time **Seniority:** Entry Level **Years of Experience:** 0 --- **Overview:** Join SLI Systems as a Chat Support Representative in a full-time remote position that offers an exciting opportunity to begin your career in customer service.
We're dedicated to providing exceptional support to our customers, and you'll play a vital role in ensuring a seamless communication experience through chat.
If you're resilient, dedicated, and eager to grow in a supportive environment, we'd love to hear from you!
**Key Responsibilities:** - Respond promptly and assist customers via live chat, addressing inquiries, concerns, and issues in a courteous and professional manner.
- Maintain a comprehensive understanding of SLI Systems' products and services to effectively communicate features and benefits to customers.
- Identify customer needs and provide appropriate solutions or direct them to relevant resources for complex issues that require escalation.
- Maintain accurate records of customer interactions, feedback, and resolutions in our CRM system.
- Collaborate with team members and participate in team meetings to share insights, best practices, and improve overall service quality.
- Contribute to the knowledge base by documenting frequently asked questions and solutions, ensuring that updates are accessible to the team.
- Engage in continuous personal development by attending training sessions and staying informed about product updates and service enhancements.
- Demonstrate leadership qualities by taking initiative in high-pressure situations and encouraging a positive customer experience.
- Participate in performance reviews and feedback sessions, using constructive criticism to better your skills and deliver superior service.
**Requirements:** - High school diploma or equivalent; further education in a related field is a plus but not required.
- Strong typing skills with a high degree of accuracy; experience with chat support tools is advantageous but not essential.
- Excellent verbal and written communication skills with an emphasis on clear and persuasive messaging.
- Must exhibit resilience and dedication in a fast-paced environment, maintaining a positive attitude during challenging interactions.
- A self-starter with the ability to work independently, manage time efficiently, and prioritize tasks effectively.
- Proven problem-solving skills and the ability to think critically to resolve customer issues with limited guidance.
- A strong desire to learn and grow within the company; demonstrate adaptability and an interest in customer satisfaction.
**Personality Traits:** - Resilient: Ability to handle customer inquiries and resolve issues without discouragement; maintain composure and professionalism under pressure.
- Dedicated: Display a commitment to the job and company culture, going above and beyond to ensure customer satisfaction.
**Soft Skills:** - Leadership: Exhibit leadership qualities in team settings, contributing positively to team morale and customer interactions.
- Persuasion: Capable of encouraging customers to utilize additional services or products that may benefit them based on their needs.
**Benefits:** - Travel opportunities to attend company events, client meetings, or training sessions (when permitted).
- Paid overtime for hours worked beyond the standard work schedule.
- Comprehensive disability insurance to provide peace of mind.
**Working Environment:** At SLI Systems, we recognize and reward hard work based on performance and merit.
Our culture encourages teamwork, innovation, and respect for every team member's contributions.
As a Chat Support Representative, you'll have the chance to develop professionally while enjoying the flexibility of remote work.
**Application Deadline:** ******** --- **Equal Opportunity Statement:** SLI Systems is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds and experiences.
--- If you're looking to start your career in customer support and thrive in a vibrant, forward-thinking company, we want to hear from you!
Apply today and be part of our dedicated team at SLI Systems!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.