An opportunity to join one of the largest global security brands.
ADT has a reputation as one of New Zealand's most trusted security companies, with safety and security being the cornerstone of the business, our world-class technology and A1 Grade monitoring centre have been protecting New Zealanders for decades.
ADT is moving into an exciting phase, we have recently been completed a divesture and are now a Pacific owned business with a strong local leadership team.
We are needing a Monitoring Services Representative to join our Auckland team!
1 Position Available: 1400 – 2230 hrs (Sunday to Thursday shift)
What we offer: Competitive Salary – Base + Penalty Shift RatesExcellent team cultureOn-going training and supportPermanent, Fulltime roleAvoid the busy Auckland CBD traffic, work in Onehunga What you will do: You will be responsible for delivering an excellent customer experience to residential and small commercial prospective and existing customers of ADT Security, New Zealand.
How you will do it: Respond to customer's alarm events quickly and efficiently and take appropriate actions in response to theseEnsure that all alarms and events and customer calls relating to these alarms are managed accurately and that dealings with all customers are professional and courteousProactively manage ADT's database and provide prompt, professional advice and response to queries by internal and external customersRespond to all general customer care enquiries and complaints, explain the use of products/services including but not limited to billing questions, updating customer billing information, basic alarm system troubleshootingComplete daily tasks associated with the customers' alarm systems such as, incoming and outgoing written correspondence, action requests, static and random guard requestsProvide a level of service that exceeds all expectationsAssist the customer as best as possible, without transferring them to multiple destinations, thereby taking ownership of the call and following through on the query or concern What we look for? Experience within a Call Centre, Security Monitoring Centre or equivalent (preferred)Minimum 12 months full time customer service experience or security control room preferred but not requiredAbility to work through a fast paced, stressful and potentially life-threatening situationsAble to offer excellent customer service to our customers and internal stakeholdersExcellent written and verbal communication skills with the ability to provide concise accurate information Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process. If this is the right opportunity for you - Apply Now!