At Spongedrop, we believe every day should be a delightful, delicious adventure. Located in the vibrant heart of Mount Maunganui, our café and cake shop offers a variety of freshly baked treats and specialty beverages. Over the past ten years we have established ourselves as a beloved destination for locals and tourists alike. We're looking for a dynamic and friendly Café Manager who thrives on variety and is ready to lead our team in creating memorable experiences for our customers.Key responsibilities of the role:Oversee daily operations of the cafe, ensuring a welcoming atmosphere and high-quality customer service.Lead and encourage a team of baristas and bakers, providing support to maintain excellent service standards.Manage all incoming orders - processing, co-ordinating and scheduling all cake orders and enquiries (including wedding cakes).Maintain cleanliness and presentation of the shop in-line with our aesthetic, and health and safety regulations.Handle customer inquiries and feedback with professionalism and a smile, ensuring a positive experience for everyone.Coordinate stock, inventory management, and ordering supplies.Collaborate with the team to maintain and nurture a positive/safe work environment.Plan and assist the owner in implementing marketing strategies to grow the business.What you'll need:Previous experience in hospitality management is preferred, with a focus on customer service.Strong communication and interpersonal skills, with a drive to create authentic connections both within the team and with our customers.Knowledge of cake baking and decorating is a plus, but not required. Barista experience is definitely a bonus!Excellent organisational and multitasking abilities.High level of attention to detail (there are many things to juggle) and the ability to multi-task.Proficiency in basic computer applications and point-of-sale systems.A friendly demeanor and a desire to create a welcoming atmosphere.Ability to work flexible hours, including weekends.Why work with us?Great location and environment.Supportive, fun and friendly team.The most loyal and lovely customers and a supportive community.Access to all our delicious treats at a discounted rate.This is a permanent position, approx 30hrs a week and includes at least one weekend shift.How to Apply:If you're excited to lead the Spongedrop team and bring joy to our customers through delicious cakes and great coffee, we would love to hear from you. Please apply with both your resume and a cover letter - we love cover letters as they provide insight into who you are, not just your credentials!Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?Do you have customer service experience?How many years of people management experience do you have?Do you have experience preparing work rosters?How many years' experience do you have as a barista?
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