Account & Relationship Management (Sales)Full timeNow is on a mission to help support kiwi businesses to succeed with the right telco solutions and an enjoyable kiwi experience. Our Relationship Managers work with our clients to ensure they're getting everything they need from Now and help uncover areas where we can do more to help. Building long-term relationships is the foundation of this role, anchored in understanding our clients, their needs, and ambitions. The ability to have a wide-reaching impact across kiwi businesses, through Now's genuine customer-first approach presents an exciting opportunity for any experienced account, sales, or relationship leader.You'll be the go-to person for our clients, ensuring their experience with us is the reason they continue to put their trust in Now as their chosen telco partner. Putting your own personal touch into calls, emails, and face-to-face meetings, you'll be focused on growing client satisfaction while driving revenue growth.This role can be based in Napier or Tauranga.What we offerA strong proposition for you to offer clients – an award-winning service experience underpinned by a broad range of mobile, broadband, telephony, and complex data solutions.An ambitious business with strong growth plans, genuinely committed to doing what's right for the customer and delivering a great customer experience.A performance-led environment where your achievements are rewarded through an uncapped commissions programme, and plenty of room to develop and grow.A fun environment and close-knit team who work together, support each other, and celebrate success.An expanding team with opportunities to be involved in building the foundations of the team and to continue your development as the team grows.A team of experts that support and enable you to support our clients (complex support, engineering, onboarding, and product).An environment which enables you to proactively think ahead and strategically plan your activity. Bringing your own flair to selling, coupled with Now's strong needs-based sales ethos and way of selling.About YouTo be successful in this role, we are looking for the right attitude with a mix of skills and experience. This would be a fantastic opportunity for someone to step up and continue to grow their career in Relationship Management.Ideally, you will be:Experienced in managing and growing business relationships, capable of building rapport with business owners, understanding and analysing their needs, and identifying solutions to fit.Technically minded with the ability to understand the complex world of telecommunications, but also understand that many business owners don't – pride yourself in your ability to take the complex and make it simple, focusing on delivering benefits for the customer.Well-versed in market trends, competition, and strategic thinking. You know how to navigate the business landscape and stay ahead of the curve.Obsessed with delivering exceptional service, always stepping into the customer's shoes to ensure their needs are met and exceeded.A skilled negotiator who can handle tough situations with ease, maintaining strong relationships while securing the best outcomes. Your timing and diplomacy are spot-on.A high achiever, consistently surpassing goals and driving success.A confident communicator who knows how to build and maintain strong networks and relationships.Highly organized, expertly managing multiple priorities and resources.A team player who works well with others to achieve the outcomes you and your customers need.About NowNow is an award-winning challenger telecommunications provider, headquartered in Napier with a growing presence in Christchurch. Our business is shaking up the industry as a truly service-led provider and is experiencing unprecedented customer growth.We're proud of what we stand for, delivering kiwi businesses the best possible service experience, enabling them to enjoy everything that's great about our technology solutions. To ensure we do this, we've built a culture that inspires our people to do the right thing, make the big calls, and, most importantly, have fun when they're at work. When our team is happy, our customers are happy.As a Now employee, you'll be rewarded with a supportive team environment, a customer-centric organisation, plenty of flexibility and freedom to deliver your outcomes, and strong rewards for performance.If you think you have the right skills and personal attributes for the role, click on the apply button and send us your CV. For a confidential chat about the role, you can call Louise on 027 205 8356.
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