Job Description Join AWS as we invest NZ$7.5 billion in New Zealand over the next 15 years. As an Associate Technical Account Manager (TAM), you will provide operational guidance to New Zealand's largest and fastest growing customers and help them achieve the greatest value from AWS.
You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies. As we continue our rapid expansion in NZ, you'll have plenty of opportunities to grow across technical, consulting and leadership skills. You'll work with talented cloud technologists and expand your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.
Key Job Responsibilities Partner with Enterprise Support Technical Account Managers to provide supporting services and recommendations to customers to help them transform, improve operations and lower costs.
Collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers and customers to ensure the appropriate handling, timely resolution and escalation of support cases and customer asks.
Liaise with customers during service disruptions to understand and assist in mitigating business impact.
Access and learn how to use customer account tools to draw insights and address customer asks.
Compile cloud services operational and cost analysis periodic customer reviews.
Deliver introductory customer technical enablement sessions such as lunch and learns.
Champion and advocate for customer requirements within AWS (e.g. feature request).
Participate alongside Technical Account Managers in customer requested meetings.
Learn on the job to become an expert in AWS by deepening your skills in cloud computing through certification and training.
A Day in the Life As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
About the Team AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Minimum Requirements 2+ years of technical engineering experience
Experience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
Bachelor's degree
Experience with AWS services or other cloud offerings
Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
Experience in internal enterprise or external customer-facing business presentations covering business and technical aspects or equivalent
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