Discover a career with purpose at MBIE. Salary Range: $60,727 - $70,625 Permanent Role Auckland Central Tenei turanga - About the Role: As an Authority Officer, you will provide quality case management, administration, and operational support to the ERA members to assist them in carrying out their functions efficiently and effectively. You will have a key role in ensuring that files are actively managed, that parties are dealt with respectfully, and that members of the ERA are provided with the case management support that they need to progress matters to a determination. Key tasks of the role: Providing administrative support to Authority Members including diary and case management. Building strong working relationships and effective communications with the Authority Members and team members. Able to review, proofread, check simple calculations, and ensure names are correct, format, punctuate, and check grammar of Member's determinations. Able to make meeting venue bookings including arranging security, interpreters, and special requests made by stakeholders. Nga pukenga me nga wheako e hiahiatia ana - Skills and Experience Required: Excellent customer service skills and a service delivery mindset. Recognise that you are the point of contact for parties and the liaison between the parties and the Members. Strong experience in relationship management is critical. Have strong IT skills, particularly in Microsoft products, working with databases, and proficient calendar management. Experience managing a large case or file load both electronic and hardcopy, at various stages. Strong administration skills with the ability to plan, prioritise, and organise your work. Ability to react and respond to changing priorities and deadlines. Must have attention to detail and can follow instructions effectively. Experience in dealing with upset and possibly difficult parties. A high standard of written and oral communication skills. Etahi korero mo MBIE - About MBIE: MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders. We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities, and by working to ensure quality housing is more affordable. People are at the heart of our mahi; our way of working is guided by our values which shape our behaviours: Mahi Tahi - Better Together Maia - Bold and Brave Pae Kahurangi - Build our Future Pono Me Te Tika - Own It MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi through enduring, meaningful, and effective partnerships with iwi, Maori, other Maori groups/organisations, and the Crown. Me pehea te tono - How to Apply: Click here to view a position description. All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role. Email ****** quoting ref MBIE / 15755 if you have any further questions. Applications close on 1 September 2024. Apply now - we are reviewing applications as they present. Due to the nature of the work, this role is largely office-based. Usual hours of work are 8.30am - 5pm Monday - Friday.
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